About this role
Job summary
The post holder will ensure the operational delivery of high quality, clinically robust, personalised care to all patients in the MSK, respiratory and heart failure service.
The post holder will provide strong and effective leadership to drive forward and manage change in line with national and regional drivers; i.e. the NHS 10 Year Plan, neighbourhood initiatives with a focus on proactive care, long term conditions management, reablement and, ultimately, an individual's health and wellbeing.
The post holder will ensure that the services delivered are adaptable, resilient and creates innovative solutions to enhance the patient experience.
Good financial acumen and strong leadership and managerial skills are essential for this post.
Main duties of the job
The post holder will be responsible for the operational leadership and management, performance and delivery of the MSK, respiratory and heart failure services across SHC. This will include budget management.
The post holder will facilitate and develop innovative and transformative operational leadership for these services in line with the 10 Year Plan, neighbourhood indicatives and, to include strategic work in Gesh to explore planned care transformation as part of these initiatives.
The post holder will line manager clinical leads from the respective services, ensuring a clear focus on professional development, operational development with a focus on standards of clinical quality
The post holder will be responsible for operational leadership in maintaining and improving all aspects of clinical governance, evidence informed practice and quality.
About us
St George's, Epsom and St Helier University Hospitals and Health Group (gesh) cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, St Helier Hospital and Epsom Hospital.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Sutton Health and Care (SHC) is a joint venture between local partner health and social care organisations, in which Sutton Community Services is fully integrated to support the delivery of a care model for the people of Sutton. Hosted by Epsom & St. Helier the model ensures the breaking down of traditional organisational barriers to enable the provision of care that is wrapped around the patient. An Alliance Board representing all partners has been formulated to support consensus decision making.
SHC prides itself on having a highly dedicated team and offer a stimulating and dynamic working environment with a wide range of staff benefits and development opportunities. We are looking for employees who aspire to excellence, share our values & vision and can play a crucial role in our on-going achievements.
Job description Job responsibilities
Please see the attached supporting document which contains more information about the Operational Manager role at Epsom and St Helier.
Person Specification
Essential Essential
Degree level education or equivalent experience
Desirable
Professional registration Evidence of continued professional development and clinical gravitas
Experience Essential
Leadership and operational management experience in an NHS organisation (including community services) or equivalent experience Experience and in-depth knowledge of NHS regulatory bodies and requirements and delivery against these Experience of managing activity and performance against quality measures and performance targets In-depth knowledge of organisational change management Working knowledge of relevant NHS national policy Proven ability to develop and manage clinical governance systems Experience of dealing with highly sensitive and confidential issues and supporting staff involved Experience of providing robust leadership including the production of reports and documents to meet national requirements Experience of working with staff at all levels of an organisation Experience of managing all aspects of staff performance and development Experience of leading and building highly effective multidisciplinary teams and networks
Skills and Abilities Essential
Good analytical skills and ability to present complex information and analysis in accessible formats Effective leadership skills using positive role modelling techniques Ability to work and remain calm under pressure, ensuring deadlines are met and balance competing priorities Ability to successful manage and lead teams of staff in improving service delivery Ability to translate strategic plans into operational delivery to agreed timelines Ability to analyse complex problems and to develop and successfully implement practical and workable solutions Ability to analyse and interpret data, identify trends and produce high quality reports Ability to build and sustain excellent interpersonal relationships across all staff and services Ability to communicate, negotiate and influence in sometimes challenging or emotionally charged situations encouraging buy-ins to sometimes contentious changes Ability to lead and manage projects using proven project management technology Excellent problem solving skills, with ability to negotiate, influence and use diplomacy skills to obtain effective results Ability to manage workload balancing the long-term/short-term and reactive work priorities accordingly Ability to manage budgets including identifying and implementing cost improvements with positive impact on quality and performance Excellent communication skills at all levels, written, oral and personal presentation Advanced MS Office skills
Personal Attributes Essential
Ability to travel across a wide geographical area using the most cost effective method Ability to sustain frequent and extended periods of concentration Ability to understand the physical demands of the post Actively promote equality and diversity by showing respect and treating people with dignity Ability to partake in the on call rota
Desirable
Car owner/driver insured for business use
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Epsom and St Helier University Hospitals NHS Trust
Address Jubilee Health Centre
Shotfield
Wallington
SM6 0HY
United Kingdom
Employer's website https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)