About this role
Job summary
An opportunity has arisen for a Directorate Support Manager to joint us on a 7 month fixed term / secondment basis.
You will work within the wider directorate of Gastroenterology, working alongside an operational team of staff including the Senior Operational Manager, Service Manager, Lead Manager and workforce co-ordinator.
You will work closely with other members of the multi disciplinary team to ensure safe timely and effective service delivery.
You will support the safe, timely and effective delivery of Gastroenterology services across Bury, Rochdale and Oldham Hospital.
Main duties of the job
Assist the Senior Operational Manager, Service Manager and Lead Manager with the management of the RTT and support the achievement of the RTT pathway Assist the Senior Operational Manager, Service Manager and Lead Manager with the management of the cancer pathway and support the achievement of the cancer pathway Attend RTT performance meetings with directorate and clinical teams when required. To support the tracking of patients and escalation of patient treatment in relation to delays in treatment to the MDT team Liaise with the Lead Manager where additional capacity is required for patients to be seen within appropriate timescales. Early escalation of potential capacity problems. Escalate issues which may impede compliance to the Lead and Service Manager in a timely manner and collaboratively work up recovery plans. To support the Directorate in the monitoring of the theatre and outpatient capacity and utilisation of sessions To plan and monitor the use of the theatre lists to ensure maximum utilisation To work closely with the Consultant team to manage capacity and demand Assist in the investigation of complaints/incidents/PALS To assist the directorate in the development and implementation of policy, business planning, business objectives and service developments. Assist service leads in meeting performance management requirements of the services, including, RTT, Patient Flow, Sickness and absence, quality and activity targets.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:https://careers.northerncarealliance.nhs.uk
Person Specification
Experience Essential
Experience and ability to investigate patient complaints and understand the governance process Experience in supporting in the day-to-day running of a department, including the management of outpatient clinics and theatre lists, liaising with booking and scheduling as necessary.
Skills Essential
Ability to develop strong relationships with colleagues across the services , sharing good practice and knowledge. Abiliy to review and scrutinise available data and information to fully understand capacity and demand within the specialties
Desirable
Ability to work under pressure to tight deadlines and with frequent interruptions Ability to work with multidisciplinary team members and demonstrate effective and appropriate communication
Knowledge Essential
Knowledge of the management of the RTT and cancer performance validation and ability to support the achievement of the RTT and cancer standards
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northern Care Alliance NHS Foundation Trust
Address Royal Oldham Hospital
Rochdale Road
Oldham
OL1 2JH
United Kingdom
Employer's website https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)