About this role
Job summary
We are looking for a motivated and organised PCN Business Administrator to join our developing Primary Care Network and support the smooth running of key PCN services.
This is an excellent opportunity for someone who enjoys varied administrative work, problem-solving, and working closely with different teams. The role will provide direct support to the PCN Business & Enhanced Access Manager, helping with day-to-day administration, Enhanced Access coordination, documentation, meetings, reporting, and smaller improvement projects.
You will play an important part in keeping PCN workstreams organised, ensuring actions are followed up, information is recorded accurately, and communication between practices and PCN staff runs smoothly. The role will suit someone who is proactive, detail-focused, confident with IT systems, and keen to develop their understanding of primary care operations.
In return, you will gain valuable experience across PCN business management, Enhanced Access, governance, workforce support, and service improvement. You will be joining a collaborative and supportive environment where your contribution will directly help improve patient access and strengthen services across our member practices.
Main duties of the job
The post holder will support the effective administration and coordination of PCN business functions, helping ensure key workstreams are organised, documented, and delivered on time.
Main duties will include maintaining PCN records and shared folders, supporting the preparation of documents, reports and meeting papers, assisting with data entry and validation, and tracking actions from PCN meetings. The role will also support the administration of Enhanced Access services, including session monitoring, rota information, appointment utilisation, and escalation of operational issues where required.
The post holder will help coordinate smaller projects and service improvement actions, liaising with member practices, PCN staff and external partners to gather updates, share information and progress actions. They will also provide general administrative support to the PCN Business & Enhanced Access Manager, including diary support, inbox management, arranging meetings, taking minutes, and maintaining action logs.
The role requires good organisation, attention to detail, clear communication, and the ability to manage a varied workload in a busy primary care environment.
About us
We are proud to introduce Westminster Living Well (WLW), a newly formed Primary Care Network founded by Dr Sheila Neogi, Dr Mona Vaidya, and Dr Francesca Olay. Built on local knowledge, clinical experience, and a shared commitment to collaborative working, WLW has been created to support healthier lives across South Westminster.
Our aim is to provide more joined-up, accessible, and personalised care closer to home. With a strong focus on prevention, wellbeing, and early support, Westminster Living Well will work with patients, practices, and local partners to ensure people receive the right care, in the right place, at the right time.
The PCN brings together three member practices: Kings College Health Centre, Pimlico Health @ The Marven, and Belgrave Medical Centre. Together, we support almost 50,000 patients across Westminster, Pimlico, Victoria, Belgrave, and Belgravia, as well as the students and staff of Kings College London.
Through partnership, innovation, and a patient-centred approach, Westminster Living Well is committed to helping our communities live healthier, more connected lives.
Job description Job responsibilities
PCN Business and Administrative Support
Provide day-to-day administrative support to the PCN Business & Enhanced Access Manager and wider PCN team.
Assist with the preparation, formatting, updating, and filing of PCN documents, policies, reports, contracts, and meeting papers.
Maintain organised PCN records, shared folders, action logs, trackers, and document repositories.
Support data entry, data validation, and general information management across PCN workstreams.
Assist with drafting routine correspondence, updates, and internal communications.
Support the development and maintenance of PCN standard operating procedures and administrative processes.
Enhanced Access Administration
Support the coordination and administration of Enhanced Access services across the PCN.
Assist with rota tracking, session monitoring, appointment utilisation, and clinic administration.
Escalate operational issues, rota gaps, or service concerns to the PCN Business & Enhanced Access Manager.
Provide administrative cover for Enhanced Access coordination during periods of annual leave or absence.
Support the preparation of Enhanced Access activity, access, and performance reports.
Liaise with practices and staff to support smooth delivery of Enhanced Access clinics.
Meetings, Governance and Reporting
Arrange PCN meetings, prepare agendas, circulate papers, take minutes, and maintain action logs.
Track deadlines, actions, and deliverables linked to PCN Board decisions and contractual requirements.
Support the administration of PCN governance processes, including risk logs, decision logs, and reporting templates.
Assist with audit, assurance, compliance, and information gathering as required.
Help ensure PCN records are accurate, up to date, and stored appropriately.
Project and Service Improvement Support
Support the delivery of smaller PCN projects and service improvement initiatives.
Assist with project planning, action tracking, progress updates, and outcome reporting.
Help coordinate the rollout of new processes, digital tools, and operational improvements.
Support collection and collation of feedback from practices, staff, and patients where required.
Assist with identifying administrative improvements to support more efficient PCN working.
Workforce and Stakeholder Support
Support onboarding administration for PCN and ARRS staff where required.
Assist with maintaining staff records, training logs, contact lists, and workforce documentation.
Liaise with member practices, PCN staff, suppliers, and external partners to support operational delivery.
Act as a first point of contact for routine PCN administrative queries.
Support clear and effective communication between the PCN and its member practices.
Information Governance and Confidentiality
Handle confidential and sensitive information appropriately and in line with data protection requirements.
Maintain patient, staff, and organisational confidentiality at all times.
Follow PCN and practice policies relating to information governance, data security, and record keeping.
Ensure information is recorded accurately and shared only with appropriate colleagues.
General Responsibilities
Work flexibly to support the changing needs of the PCN.
Contribute positively to a collaborative, professional, and patient-focused working environment.
Undertake any other reasonable administrative duties within the scope of the role.
Participate in training and development relevant to the post.
Person Specification
Experience Essential
Strong organisational skills and ability to manage competing priorities. Good written and verbal communication skills. Good attention to detail and accuracy. Ability to work independently and as part of a team. Ability to follow processes and meet deadlines. Confident using IT systems and willing to learn new digital tools. Ability to communicate professionally with a range of colleagues and stakeholders. Proactive, reliable, and flexible. Willingness to learn and develop within primary care. Professional and approachable manner. Able to remain calm and organised in a busy environment. Commitment to patient-centred care and supporting improved access to services.
Desirable
Experience working in the NHS, primary care, a GP practice, or a Primary Care Network. Understanding of Enhanced Access, PCN services, or GP practice operations. Experience supporting projects or service improvement work. Experience taking minutes and maintaining action logs. Experience with SystmOne Experience with clinical or administrative systems such as AccuRx, Ardens, or similar. Experience supporting rota administration or workforce coordination. Understanding of information governance and data protection in healthcare.
Qualifications Essential
GCSE grade A to C in English and Maths
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Pimlico Health @ The Marven
Address 46-50
Lupus Street
London
SW1V 3EB
United Kingdom
Employer's website https://www.pimlicohealth.co.uk/ (Opens in a new tab)