About this role
Job summary
This is an exciting opportunity to join the Emergency Department team as a Patient Flow Assistant.
The role supports the Nurse and Consultant in Charge with the safe and timely flow of patients through the department.
This is a full time position and the team cover a 24/7 period so please ensure you are able to work a variety of shifts before applying.
Main duties of the job
Working in support of and under the direction of the Emergency Department Nurse in Charge, they will assist in the monitoring and management of patient flow through the department. The post holder will be responsible for timely and effective management of departmental administrative duties.
Main Duties:
Ensure that there are up to date plans for all patients > 2 hours. Ensure that clerking is up to date in real time. Cross reference all patients in the Emergency Department to ensure that all referred patients are on the tracker. Accurately input the Bed Booked times. Ensure referral times to specialties and specialty outcomes are recorded accurately. Ensure coding is completed by a clinician prior to discharge and the patient is removed. Gather information prior to each safety huddle and complete the template accurately. Monitor and escalate IPS breaches to area leads/clinical staff/nurse in charge and work to support achievement of IPS. Liaise with Diagnostic Services. Follow up and highlight available clinical reports to clinician/nurse such as CT reports and Lab results. Book porters for patient transfers. Answer the phone and under the direction of the nurse in charge, respond to or redirect calls as appropriate. Contribute towards creating a high performance, continuously improving environment by being proactive in identifying patient pathway delays and highlighting to the necessary team.
About us
Working for Blackpool Teaching Hospitals NHS Foundation Trust will provide you with lots of opportunity to develop your skills and further your career. The Trust provides services to the 440,000 residents of Blackpool, Fylde and Wyre and North Lancashire.
We are proud of the care we strive to provide, and we want to continue to build on this by the addition of passionate, kind and caring people to our teams. Using the latest pathways, evidence-based care and, using all the community therapy support networks available to us to give every patient the best opportunity to remain independent, safe and supported. We are looking for people who strongly align with our Trust values and share common goals.
As a Trust we are committed to:
Developing new roles and ways of working to ensure a flexible and innovative approach to staff. Real equality of opportunity. Continuous learning and development for staff. Achieving a work life balance We are committed to the effective recruitment, retention and development for our employees, which is why we offer a great working environment, an attractive range of benefits and excellent opportunities for training and development.
The Trust is accredited as a Disability Confident employer. That means we recognise our obligations to ensure people with disabilities are afforded equal opportunity to enter employment and progress if and where possible.
Job description Job responsibilities
Ensure that there are up to date plans for all patients. Ensure that clerking is up to date in real time. Cross reference all patients in the Emergency Department to ensure that all referred patients are on the tracker. Accurately input the Bed Booked times. Ensure referral times to specialties and specialty outcomes are recorded accurately. Ensure coding is completed by a clinician prior to discharge and the patient is removed. Gather information prior to each safety huddle and complete the template accurately Please see the attached Person Specification and Job Description which outline the main responsibilities of this role.
Person Specification
Education & Qualifications Essential
Good standard of education including 5 GCSE/Equivalent. NVQ Level 3 or equivalent. Evidence of ongoing personal development
Desirable
ECDL or IT qualification
EXPERIENCE AND KNOWLEDGE Essential
General administrative experience Experience of dealing with members of the public face to face and over the telephone.
Desirable
Hospital IT systems experience. Knowledge of Trust and Departmental NHS Targets. Medical terminology. Familiarity of the emergency department Electronic Patient Record system.
SKILLS AND ABILITY Essential
Excellent organisational skills. Excellent communication skills. Ability to prioritise work. Ability to follow a procedure / instruction and feedback to senior staff. Ability to work with minimal supervision. Ability to remain calm when the department is experiencing extreme pressures.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Blackpool Teaching Hospitals NHS Foundation Trust
Address Blackpool Victoria Hospital
Whinney Heys Road
Blackpool
FY3 8NR
United Kingdom
Employer's website https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)