About this role
Job summary
Chet Valley Medical Practice is seeking a lead receptionist to join their team on a full-time basis. Reporting to the deputy practice manager, this role will be responsible for the efficient management and direction of the reception team.
Main duties of the job
Duties include:
Oversee the reception area and support operations of the practice, ensuring staff achieve their primary responsibilitiesLine manage all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory trainingMaintain the highest levels of confidentiality due to the nature of the role and with being exposed to a greater level of confidential material and dataSupport, create and maintain clinical rotas for all types of appointmentsSupport in the coordination of the home visits rotaComplete staff appraisals as requiredIdentify and deliver team training where requiredCompile reception team rotaReview and update all reception policies and procedures as requiredSupport the management team in the compilation of practice reports and the practice development planDevelop, implement and embed efficient processes and procedures to adhere to extant legislation
About us
Chet Valley Medical Practice is based within the village of Loddon, in our spacious purpose-built premises. We have a list size of 9,000 patients, and cover an area including Loddon, Chedgrave and the surrounding villages including Norton Sub Course, Hoverston and Surlingham.
Benefits include 5 weeks annual leave and an NHS pension.
Job description Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
We are a friendly practice who prioritises staff wellbeing and communication. To be considered for this position, you will have the following: Essential
Experience of working with the general public Experience of working in general practice Experience of reception / administrative duties Experience of leading/managing a team Leadership and/or management qualification (desirable) NVQ Level 2 in Health and Social Care (desirable)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address George House
40 - 48 George Lane
Loddon
Norfolk
NR14 6QH
United Kingdom
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)