About this role
Job summary
In this role you will be making a difference by providing full, comprehensive support to the management of elective patient admissions, including the management of all clerical staff within the service across a given number of specialities.
You will be liaising with clinicians and managers to ensure patient access targets are adhered to in accordance with Trust Policy and National Guidance.
You'll be working independently within the team whilst providing line management support to the Senior/Booking Coordinators and Booking Assistants.
There will be the opportunity todevelop and implement improvements in the processes within Elective Admissions. You will be monitoring progress of team members and ensuring that booking processes are adhered to.
Main duties of the job
Be responsible for the operational management of a given team of Booking Co-ordinators
To ensure an appropriate level of admin and clerical support is maintained at all times by co-ordinating and monitoring requests for annual/study leave and managing sickness absences. This will include maintaining accurate leave records for each staff member.
To ensure that an adequate level of admin and clerical support is maintained at all times by co-ordinating and monitoring requests for annual / study leave and management sickness absence. This may include cross cover between the Elective Admissions Team Leaders.
Be involved in the recruitment of new staff (short-listing, interviewing and selection of candidate)
Be involved in the initiation and subsequent training of newly appointed staff.
Identify any performance management issues i.e. conduct, poor performance etc.
Undertake staff appraisals in conjunction with the Elective Admissions Manager to identify development and training needs.
Attend regular meetings with other Elective Admissions staff and ensure that information is cascaded to Senior/Booking Co-ordinators as required.
About us
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.
We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!
Discover what it's like to live and work in Bath, explore our RUH staff benefits, and learn how we're building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Job description Job responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person Specification
Qualifications & Training Essential
Educated to GCSE/O Level or equivalent work experience
Desirable
Experience of further development / first line management course
Knowledge & Experience Essential
A minimum of 3 years recent experience working in a customer/patient focused environment within a healthcare setting Significant experience of waiting list management and booking. Experience of dealing with patient appointments over the telephone Understanding and maintaining of patient confidentiality Experience in dealing with patients and public on a day to day basis and able to communicate the appropriate messages and acknowledge their concerns Experience of working in a fast paced changeable environment Ability to work on own initiative, to analyse available information, to make appropriate decisions and recognise limitations of role and refer to appropriate post holders when necessary Ability to prioritise own and others workload and deliver to tight deadlines. Experience of imparting own knowledge (training) to others as part of staff orientation and on-going team development.
Desirable
Previous experience of staff management In-depth expert knowledge and understanding of the PTL process (Primary Targeting List) meeting all the PTL competencies. An in-depth understanding of National Elective targets.
Specific Skills Essential
Ability to communicate sensitively at all levels with patients, relatives and all staff including clinicians, this involves using diplomacy and tact. Computer literate - able to use Microsoft Office packages effectively. Ability to forward plan effectively with excellent organisational skills Able to manage staff effectively so that their performance is maximised and appraise their performance when necessary Demonstrable ability to deliver a high standard of customer service and quality when under pressu Ability to approach work-related problems in a structured and analytical manner and to resolve problems and implement theory into practice.
Desirable
Expert Knowledge of Millennium and Surginet
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust
Address Royal United Hospital Bath
Combe Park
Bath
BA1 3NG
United Kingdom
Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)