About this role
Job summary
Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!
Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.
Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.
Main duties of the job
An exciting opportunity has arisen for an enthusiastic and motivated individual to become part of a friendly team of ward clerks based within the Surgical Emergency Unit(SEU). The successful applicant will be asked to work within SEU E-side, where they will be required to work weekday shifts as part of the administration team to ensure the smooth running of SEU.
The post holder will provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital, be able to accurately record and input data into the Trust's EPR system in a timely manner and file departmental records containing sensitive patient information while maintaining patient confidentiality at all times.
The post holder will also provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit.
You should enjoy communicating with a wide range of people, be highly organised and have a flexible approach to work. Attention to detail and good keyboarding skills are essential.
As a new member of the team, we offer a supernumerary period of training to help you settle in. We are committed to staff development and we will help you develop your skills for the role, as required.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Job description Job responsibilities
The overall purpose of this role is to provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit.
Main responsibilities
To be responsible for the reception of patients, relatives and carers and ambulance staff in a calm, professional and polite manner
To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital.
Use tact, diplomacy, understanding and compassion when communicating with patients and visitors who may be distressed
To answer telephone calls from referring doctors regarding the admission or transfer of patients to the SEU and ensuring this is communicated effectively to the on-take clinical team
Collect personal and confidential information from patients or relatives in order to complete the admissions process. Data may be collected at the SEU E-side nurses station or directly from seriously ill patients who have been taken directly to a trolley or bed within the unit. To accurately record and input information into the Trusts EPR system in a timely manner To complete the admissions process within SEU E-side, printing labels and wristbands for all patients Scan patient documentation into correct patient records in EPR in accordance with Trust guidelines To ensure the tracking and requesting of medical notes for SEU patients File departmental records and organise the culling of filed notes in accordance with Trust guidelines To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred Photocopying and other general office procedures To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust
To work as part of the combined SEU team, providing administration cover where necessary at times of peak workload and / or unavoidable absences or shortages of staff as requested by the management team
To understand own role and involvement in a Major Incident To contribute to own personal development, through attendance at mandatory training and annual appraisal
To participate in the induction and training of new members of staff within the team
Person Specification
Shortlisting criteria Essential
Education - Good general level of education, GCSE or equivalent in English NHS experience or experience in customer service environment Good IT skills Special skills - Analytical and judgement skills Attention to detail Excellent communication skills, ability to communicate effectively with individuals at all levels Excellent keyboard skills Ability to prioritise own workload and meet deadlines Ability to work effectively under pressure Able to work without supervision Willingness to attend further training as required Flexibility in approach to work and the changing needs of the service
Desirable
Education - Recognised IT qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Oxford University Hospitals NHS Foundation Trust
Address John Radcliffe Hospital
Headley Way
Oxford
OX3 9DU
United Kingdom
Employer's website https://www.ouh.nhs.uk/ (Opens in a new tab)