About this role
Job summary
We are a friendly GP practice based in the Forest of Dean looking for a part time administrator to join our admin team. Candidates will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.
The successful candidate will work across both sites to coincide with the new contractual opening hour changes within primary care.
Main duties of the job
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Undertake a variety of administrative duties to assist in the smooth running of the practice. Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.
Reports to: Admin Lead
About us
G DOC LTD is a unique, GP-owned organisation all GP surgeries in Gloucestershire are our shareholders. We operate with a not-for-profit ethos, ensuring every decision and service is focused on improving patient outcomes and reinvesting in local Primary Care across the county.
We directly manage several GP surgeries in Gloucester and the Forest of Dean, providing patient-centred care to more than 45,000 patients. We value continuity of care and practice teams are at the heart of all we do. In addition to our surgeries, we deliver a range of countywide commissioned services designed to improve access, increase capacity, or provide specialist support. Our teams are committed to delivering sustainable, high-quality primary care while fostering innovation and collaboration across the local health system.
By joining us, youll be part of an organisation that puts people first supporting staff wellbeing, professional development, and a collaborative culture. Youll benefit from the stability, support, and career opportunities of a larger organisation, while still working in close-knit, community-focused teams.
Job description Job responsibilities
Responsibility for all Medical Administration in the Practice. Working alongside the admin team at both sites and other members of the Practice team to ensure effective, efficient and timely medical administration throughout the Practice
Administrative Team requirements as assigned, including:
Document Management and scanning
Medical Summarising
Coding of Medical correspondence
Supporting QOF and other performance indicators and contractual requirements
GP2GP. Monitoring incoming tasks, assigning any that are not already assigned to a member of the team.
Dealing with online access requests / queries.
Patient requests for information (including Subject Access Requests), and medical reports.
Compile and submit information reports on compliance status, actions and workplan.
Working conditions
Frequent, prolonged VDU use.
High levels of accuracy and attention to detail essential at all times.
Occasional work in a time pressured environment.
Some exposure to distressing situations and written material.
Person Specification
Other Essential
Disclosure Barring Service (DBS) check Evidence of continuing professional development
Qualifications Essential
GCSE English Grade 5 or above (or equivalent or higher qualification) GCSE Maths Grade 5 or above (or equivalent or higher qualification)
Desirable
Undergraduate degree or equivalent
Experience Desirable
Knowledge of General Practice and/or Primary Care Understanding of Medical Administration Understanding of Information Governance / data compliance
Personal Qualities Essential
Clear, polite telephone manner Polite and confident Flexible and cooperative Motivated High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Skills Essential
Excellent communication skills (written and oral) Strong IT skills Competent in the use of Office and Outlook Ability to follow policy and procedure Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills
Desirable
Competent in use of SystmOne
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name G DOC Ltd
Address Blakeney Surgery
Millend
BLAKENEY
Gloucestershire
GL15 4ED
United Kingdom
Employer's website https://ghac.co.uk/ (Opens in a new tab)