About this role
Job summary
The post holder has managerial responsibility for the effective running of ND services and to ensure that this service meets Service Line, Divisional and Trust targets regarding finance, performance, workforce and quality measures.
The post holder will be expected to lead service developments for the service as delegated by the Service Director.
The post holder will work with the Service Managers across the services and Clinical lead to ensure that there is a clear strategic direction for the service line, which is integrated within the overall strategic direction for the Division.
The post holder will be expected to drive the implementation of the NHS 10 Year Health Plan commitments for NHS Neurodevelopmental services and service developments and will be expected to support new areas for business development and any tender processes.
The post holder will be a member of the CAMHS Senior Leadership Team, CAMHS Senior Management team (SMT) and the Senior Operational Team.
Main duties of the job
o Day-to-day operational management for ND Services
o To play a lead role in the clinical transformation of ND in conjunction with the Service Director
o To contribute to the establishment of new services and to lead change management in the implementation of service development strategies
o To advance innovative ideas and strategies and provide vision and inspiration to enable staff to deliver care more effectively and efficiently.
o To work proactively and collaboratively with stakeholders including service users, parents and carers, commissioners, Local Authority colleagues, schools,
o In conjunction with the Service Director to play an active role in moving forward joint work for patients as part of local partnership arrangements
o To deputise for the Service Director at Divisional and trust-wide forums
o To identify new business opportunities for the service line
o To lead Quality Improvement and productivity
o To role model positive culture and prioritise staff wellbeing
o To lead co-production
As a senior manager, assuring the following:
o Effective performance management and professional and clinical leadership of the workforce
o Services are provided within the statutory framework
o Services are delivered within budget
o Services meet care quality and performance management standards
About us
This is a new and exciting role that will report into the Director of CAMHS & Eating Disorders. You will be work alongside two peers - one who is Head of Community CAMHS and the other who is head of CAMHS inpatients. The Trust values underpin all that we do - we expect you to be compassionate, respectful, empowering and work in partnership with others, and expect the same to be shown to you.
You will be able to make your mark, overseeing a central triage service for ND (Co-located with the CAMHS SPA) in Victoria in London as well as travelling to the three ND hubs for assessment that we are establishing - in inner and outer London and Milton Keynes.
As a Trust and as a Service, we expect you to be confident, empathetic, patients and staff focused, self driven, continuously learning and unafraid to admit when mistakes are made. We are an organisation that focuses on learning from incidents and events and supports a QI approach to innovation.
We expect you to manage your time, be highly visible, but also able to work from home if and when the need arises. You will be trusted to do your work and we expect the same trust to be shown back.
Job description Job responsibilities
Policy and Service Development:
To participate in the strategic planning process within the Trust and, specifically within the service line.
To take a lead on any tenders within the service line
To support the service lines annual business planning cycle and assist the Service and Clinical Director in the setting of objectives for the service line
To take part in the planning and implementation of divisional-wide strategies including service redesign implementation, working with partner organisations
To be responsible for implementing service changes when required, ensuring effective implementation and management of agreed service changes with measurable outcomes and to agreed timescales across the service
To ensure that services are continually monitored, viewed and adapted to meet changing need and identified commissioning requirements
To ensure that systems are in place to monitor Children and Young People (CYP), parents and other stakeholder views of services and ensure that CYP, parents, community organisations and other key stakeholders are involved in and influence key decisions on service developments
To participate in the planning of clinical and care quality governance standards and objectives and ensure their timely implementation
To ensure that legislative and policy changes and developments are considered at a strategic level
To assume responsibility for further delegated areas of lead responsibility within the service/Division as required by the Service Director
To work in partnership with professional leads to ensure the appropriate implementation of operational policies, procedures and protocols
Management of Resources
To ensure effective running of the ND services providing a framework for achieving organisational objectives. This included development of local protocols, managerial structures, liaison networks
To ensure that the service line and Divisional objectives and targets are translated at team and individual level in line with the trust performance management framework
To manage the ND service budget within the scheme of delegation and to agreed accounting standards and procedures
To be responsible for implementing changes or modifications to service contracts or service improvement plans ensuring services meet contractual obligations with commissioners
To ensure that issues of race, culture and diversity are fully considered in service provision and are appropriate to the needs of the diverse community served and within the statutory framework and the equal opportunities policy
To ensure that building, sites are maintained to agreed standards and meet Health and Safety requirements
To implement the Trusts information/data procedures and participate in the collection and reporting of statistical information
To ensure that services achieve performance targets as agreed on an ongoing basis
Human Resources Management
To actively promote strong and effective leadership within a care quality governance structure that is built on the principles of open engagement, enquiry and learning
To develop and implement a leadership structure that safely devolves decision making close to the point of care delivery
To ensure that effective performance management structures are in place and that all staff have structured supervision and an annual appraisal
To ensure staff are provided with learning and development opportunities appropriate to role and needs within financial constraints
To ensure staffing levels and skill mix that fully and effectively meet the needs of the services within financial constraints
To ensure staff are treated fairly and consistently and within the operational policies and procedures applied in the organisation
To chair panels (disciplinary, grievance etc.) within the service line and elsewhere in CNWL as requested by the Service Director
Communication
To ensure effective communication both within the service line, across the Division and with external partners
To take the lead in ensuring effective communication channels exist to all staff within the service line
To investigate complaints and liaise with children and young people
To development and maintain effective relationships with commissioners (health and social care), Local Authority, user groups, 3rd sector organisations
To promote the Trusts services and positively enhance the Trusts corporate image internally and with external agencies
Training
To promote a positive image of the service through development of self and others
To keep up to date and participate in training programmes identified within personal development plan
To develop and implement training strategies for the ND service in conjunction with others
Research and Development
To ensure services are provided in accordance with agreed standards
To participate in special projects, audit, surveys and research
To ensure that service delivery is in line with evidence-based practice
Rider Clause
This is an outline of the postholders duties and responsibilities. It is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Trust and Division
Person Specification
Technical Qualifications Essential
Educated to Masters level in a health or social care discipline or equivalent senior-level work experience A recognised senior management qualification in leadership, policy, strategy, business management or other relevant field Evidence of on-going personal and professional development
Desirable
A relevant Professional qualification
Experience relevant to job Essential
Current and extensive operational (including budget/financial) and management experience of mental health services, at a middle management level, in a health or social care organisation Proven experience of managing a sector or borough multidisciplinary team (including senior managers and clinicians) on various sites within a multi-disciplinary setting Record of successful leadership in an operational capacity Experience of policy development and strategic planning resulting in change management projects/programmes Experience of successful interagency partnership working Ability to negotiate complex contracts with the approval of senior management Experience of working within statutory and other regulatory frameworks within which mental health and social care services operate and translating these at an operational level Experience in leading/ coaching successful Quality Improvement projects Experience of developing programmes designed to improve user and carer involvement Experience of managing a diverse workforce Excellent presentation skills Experience of organising and chairing of small and large steering groups Experience of running services which address population health inequalities
Leadership Competencies Essential
Analytical rigour: encourages rigour and provides critical challenge in determining outcomes; Presents data and conclusions in a logical and defensible way; undertakes robust risk and impact management; seeks others' views to test own thinking Decision making: Sensitive to complex political and organisational issues; weighs up available information and applies sound and timely judgement; considers consequences, impacts and implications; decisive in times of change, challenge and ambiguity Communication: builds rapport through consistent, confident and open communication style; routinely checks for understanding to test receipt of messages; energises, convinces and persuades; encourages honesty of message Relationships: awareness of, and works collaboratively with key decision makers in area of operation; promotes partnership and collaborative working within teams; demonstrates the ability to seek out and harness the views and contributions of others Business thinking: Understands external context at national and local level; translates context and purpose to enable teams to see their contribution; encourages teams to consider innovative approaches and review applicability to working environment
Desirable
Detailed knowledge of policy agenda in Mental Health services
Personal Characteristics Essential
Self-awareness: knows own strengths and weaknesses and empowers others to ensure goals are achieved; adopts a 'can do' approach Self-management: demonstrates resilience; recognises the anxieties of others and helps them to manage appropriately; absorbs criticism constructively; recognises and delivers to the 'greater good' Personal integrity: has a strong commitment to openness, honesty, inclusiveness and high standards
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Central and North West London NHS Foundation Trust
Address Westminster CAMHS
9 Woodfield Road
London
W9 2NW
United Kingdom
Employer's website https://www.cnwl.nhs.uk/work (Opens in a new tab)