About this role
Job summary
The Care Coordinator Palliative Care Support Hub PCSH will work within the Palliative Care Hub provided by Rowans Hospice and Hampshire & Isle of Wight NHS Trust Team. The role is professionally supported by the Hub Clinical Lead and operationally accountable to the Clinical Director. The role is based at Rowans Hospice, Purbrook.
The Care Coordinator PCSH will play a key role in coordinating referrals, supporting the Hub Clinician, and ensuring individuals and families receive timely, compassionate, and well coordinated palliative care.
Main duties of the job
To act as a first point of contact for individuals, families, and professionals accessing the Palliative Care Hub. To coordinate referrals, support triage of information, and support safe, effective care pathways. To provide highquality information, signposting, and emotional support within the boundaries of the role. To ensure accurate documentation, data quality, and compliance with governance standards. To support the Hub Clinician in managing workflow, risk, and communication across services. To contribute to a collaborative, valuesdriven team culture.
About us Rowans Hospice is a charity that provides free care and support to adults and their families living in the Portsmouth and South-East Hampshire region who have a life-limiting illness. Established in 1994, our income is generated by ongoing support of the local community, donations, legacies, fundraising and through our retail shops.
Job description Job responsibilities
The Care Coordinator PCSH will play a key role in coordinating referrals, supporting the Hub Clinician, and ensuring individuals and families receive timely, compassionate, and well coordinated palliative care.
To act as a first point of contact for individuals, families, and professionals accessing the Palliative Care Hub. To coordinate referrals, support triage of information, and support safe, effective care pathways. To provide high quality information, signposting, and emotional support within the boundaries of the role. To ensure accurate documentation, data quality, and compliance with governance standards. To support the Hub Clinician in managing workflow, risk, and communication across services. To contribute to a collaborative, values driven team culture.
Person Specification
Qualifications Essential
Excellent interpersonal and communication skills. Ability to manage sensitive and confidential information. Ability to work effectively under pressure in emotionally challenging situations. Strong organisational, time management, and data entry skills. Understanding of palliative care principles or willingness to learn. Ability to recognise limitations of the role and seek advice appropriately. Strong analytical skills and ability to manage multiple tasks. Competent digital skills, including use of electronic records. Desirable Experience working in a health or social care environment. Experience using SystmOne, RiO, or similar systems. Adaptability to changing IT systems and willingness to learn. Passion for helping people.
Desirable
Desirable Experience working in a health or social care environment. Experience using SystmOne, RiO, or similar systems. Adaptability to changing IT systems and willingness to learn. Passion for helping people.
Experience Essential
Excellent interpersonal and communication skills. Ability to manage sensitive and confidential information. Ability to work effectively under pressure in emotionally challenging situations. Strong organisational, time management, and data entry skills. Understanding of palliative care principles or willingness to learn. Ability to recognise limitations of the role and seek advice appropriately. Strong analytical skills and ability to manage multiple tasks. Competent digital skills, including use of electronic records.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Rowans Hospice Charity
Address Purbrook Heath Road
Pubrook
Waterlooville
Hampshire
PO7 5RU
United Kingdom
Employer's website https://www.rowanshospice.co.uk/ (Opens in a new tab)