About this role
Job summary
We are seeking a full-time Medical Receptionist to join our dedicated team at The Pinner Road Surgery. As a patient-focused, tight-knit practice with a strong commitment to training and personal development, we are looking for a motivated individual who thrives in a fast-paced, people-centred environment.
This role is predominantly telephone-based, with a complementary element of administrative duties related to calls received. The successful candidate will be the first point of contact for our patients and will play a pivotal role in delivering an outstanding patient experience.
Main duties of the job
Greeting and directing patients as they arrive for their appointments.Managing a high volume of telephone requests and patient enquiries in a courteous, efficient, and professional manner.Processing repeat prescription requests accurately and in line with practice procedures.Scheduling and managing patient appointments with the appropriate healthcare professional.Processing home visit requests and accurately relaying relevant clinical information.Taking and delivering messages between patients and clinical staff.Processing non-NHS claim forms and private referral letters.Collecting fees for non-NHS work in accordance with practice policy.Updating and maintaining patient records on EMIS Web, ensuring accuracy and confidentiality at all times.Communicating test and investigation results to patients as directed by clinical staff.Filing and maintaining patient medical records and manuscript documentation.Receiving patient specimens and ensuring timely batch delivery to the designated collection point.Testing the clarity of the telephone message system in accordance with practice procedures.Securing the premises and setting the alarm at close of day in line with practice protocols.Supporting the wider practice team with any other essential duties as required to ensure the smooth and efficient running of the surgery.
About us
The Pinner Road Surgery is a busy, forward-thinking GP practice based in Harrow, serving a patient list of approximately 5,000 patients. We operate with 1 GP Partner and 3 Salaried GPs, supported by a collaborative and highly capable multidisciplinary team.
Our core values are:
Patient-focused care we place the needs, dignity, and wellbeing of our patients at the heart of everything we do.A tight-knit, friendly team we pride ourselves on a warm, supportive working culture where every team member is valued.A commitment to training and development we are a training practice that invests in the growth and progression of our staff.
We aim to deliver high-quality, safe, and effective medical services to all sections of the population, whilst respecting individual patient needs and dignity.
Job description Job responsibilities
We are seeking a full-time Medical Receptionist to join our dedicated team at The Pinner Road Surgery. As a patient-focused, tight-knit practice with a strong commitment to training and personal development, we are looking for a motivated individual who thrives in a fast-paced, people-centred environment.
This role is predominantly telephone-based, with a complementary element of administrative duties related to calls received. The successful candidate will be the first point of contact for our patients and will play a pivotal role in delivering an outstanding patient experience.
Person Specification
Qualifications Essential
GCSEs (or equivalent) in Maths and English. Demonstrable experience in customer service. Call centre or high-volume telephone experience. Competent general computer skills. Ability to work full-time, Monday to Friday, across our operational hours (8:00am to 6:30pm). Commitment to completing a full 2-week induction and training programme. A positive, can-do attitude with a genuine commitment to teamwork. Excellent communication and interpersonal skills. High standards of accuracy, confidentiality, and professionalism.
Desirable
Previous experience as a Medical Receptionist in a General Practice setting. Familiarity with EMIS Web clinical system.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Pinner Road Surgery
Address 196 Pinner Road
Harrow
Middlesex
HA1 4JS
United Kingdom
Employer's website https://pinnerroadsurgery.co.uk/ (Opens in a new tab)