About this role
Job summary
This is an excellent opportunity for an experienced receptionist to join a friendly and supportive reception team in the Weymouth Urgent Treatment Centre.
This is a substantive part-time float post, primarily providing reception cover for the Urgent Treatment Centre reception. This role is to provide planned and unplanned cover for annual leave and sickness and so the shift cover will be variable between 08:00-20:00, across a 7-day service, scheduled in line with service requirements.
The role will be mainly based at Weymouth Community Hospital, with flexibility to work across sites in line with service needs.
The successful candidate will have strong IT, organisational and time-management skills, with the ability to prioritise competing demands. You will be a key point of contact, able to communicate effectively, build positive working relationships, and work with tact and discretion in a busy environment.
Main duties of the job
You must have excellent organisational skills and be comfortable working in a busy environment, handling enquiries from patients, relatives, and clinical colleagues face-to-face, by email, and over the phone.
You will be responsible for booking patients on arrival and updating health records using electronic systems. Duties include filing patient data, arranging appointments, processing referrals for patient pathways, emailing, and supporting discharge letter production and distribution.
The team also maintains local standard operating procedures, manages purchasing, collects data, and carries out general office tasks.
Key Responsibilities:
Deliver efficient administrative support to ensure the smooth operation of the department, while upholding strict confidentiality at all times.
Professionally liaise with patients, external organisations, services, and internal departments within the Trust.
Collaborate effectively as a team member, demonstrating strong communication and problem-solving skills.
Maintain clear and professional communication with all contacts.
Present a professional front-of-house appearance, adhering to the specified dress code: black/navy/white top paired with black/navy trousers or skirt.
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do [email protected]
Person Specification
Additional Requirements Essential
Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business (non-essential car users may exceptionally be required to travel on Trust business where such journeys could also be reasonably made by public transport.)
Knowledge, Skills & Training Essential
Educated to GCSE level or equivalent experience. Competent keyboard skills Excellent communication skills Ability to work Independently and within a team
Desirable
Administration and/or IT qualification Previous experience in healthcare environment
Job specific experience Essential
Experience of dealing with telephone enquiries Understanding of confidentiality Previous reception experience Experience of interacting with the public
Desirable
Significant and recent experience in an office environment in a clerical/admin capacity Previous PAS experience
Additional Requirements Essential
Demonstrable skills in written and spoken English to an adequate standard which enables the post holder to carry out the role effectively
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset HealthCare University NHS Foundation Trust
Address Weymouth Community Hospital
Melcombe Avenue
Weymouth
DT4 7TB
United Kingdom
Employer's website https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)