About this role
Job summary
Modality LLP is a large-scale provider of NHS and private Outpatient Services, renowned for its innovative approach to delivering efficient pathways for patients requiring specialist care, leading to high-quality patient outcomes. We work in partnership with a number of hospitals across the country to collaboratively redesign outpatient services with more care being delivered in community settings. We also deliver private care for patients with private medical insurance and for self-pay patients.
We are seeking a motivated and high-performing full-time Senior Medical Secretary (Private Services) to provide all aspects of secretarial and administrative duties to a group of consultants and the wider clinical team for self-pay and insured patients/clients. The postholder will oversee delivery of the administrative function that underpins our private services.
At Modality Partnership, our CARE values Commitment, Accountability, Respect and Excellence underpin everything we do. You will join a supportive and forward-thinking team that demonstrates these values daily while contributing to service efficiency, quality improvement, and innovative ways of working.
Why Join Us?
Enrolment to the NHS pension scheme
Minimum 27 days annual leave, plus 8 days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Enhanced family-friendly policies, flexible working options, and wellbeing support
Main duties of the job
The Senior Medical Secretary will lead and coordinate the day-to-day administrative function of Modality Private Services, ensuring that all patient pathway coordination, booking and administrative processes operate efficiently and to a high standard.
The post holder will line manage a team of Patient Pathway Coordinators, providing leadership, oversight and support to ensure that the administrative team delivers an excellent experience for self-pay and insured patients and clients.
The Senior Medical Secretary will act as the first point of contact for resolving queries from B2B partners and external agencies, and will work closely with operational, clinical and support teams to remove barriers and drive continuous improvement across the administrative function.
About us
Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.
Our service offer and expertise include:
Over 15 years of experience of delivering community outpatient services
Contracts with ICBs and hospital providers
A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals
Delivery of over 160,000 patient consultations per year
Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week
Modality Partnership is proud to be an Equal Opportunities Employer, committed to fair and inclusive recruitment in line with the Equality Act 2010.
Application Process
If you are career driven, organised, and passionate about supporting improvements in patient care through effective administration, we encourage you to apply and join the LLP Division of Modality Partnership.
Job description Job responsibilities
Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.
You will enjoy this role if you are organised, proactive, and enjoy thinking creatively to improve day-to-day working practices while collaborating closely with leadership and operational teams.
We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment Requirements:
Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.
Right to work: Proof of UK working eligibility required at interview.
References: Two references required, one of which must be your current/most recentemployer and reference checks must cover at least the past three years of employment
or training.
Employment history: Please notify us of any employment gaps of 6 weeks or more.
Person Specification
Knowledge Essential
Knowledge of administrative procedures within a private healthcare environment Knowledge of software programmes including Microsoft Office Word, Excel, Outlook and other relative software product Understanding of how clinical services work and the importance of/inter-links between the duties commensurate with this role Knowledge/previous experience of clinical systems e.g. Semble, IRIS, Apollo Radiology portal Knowledge of data protection and confidentiality regulations within healthcare
Desirable
Experience of line managing or supervising a team in a healthcare or customer-facing environment Formal customer service or management training
Skills Essential
Strong organisational skills with exceptional attention to detail and the ability to multitask effectively To be able to write clear, concise messages often involving complex medical terminology To understand a range of Protocols and Policies and implement them in everyday work Excellent standard of written communication To comprehend complex instructions or documents containing medical terminology To be able to communicate with all levels of personnel, including medical professionals, patient/clients and outside agencies To be able to relay clear, concise messages containing medical terminology without risk of misunderstanding Ability to work well under pressure, prioritise tasks, and meet deadlines Self-motivated and ability to work without supervision when required
Qualifications Essential
GCE/GCSE subjects to include English Language
Desirable
NVQ 3 Business Administration, Team Leadership or Customer Care or equivalent experience Word Processing/RSA II 1 year part qualification RSA Part I
Experience Essential
Previous experience in a senior administrative or team leader role within a healthcare setting
Desirable
Experience of coordinating administrative workloads and managing performance across a team
Personal Qualities Essential
Ability to provide and receive complex and sensitive information Ability to work as part of a team Ability to manage own workload and work on their own initiative, taking appropriate action as necessary in the absence of the line manager Ability to maintain composure in difficult situations Ability to work to deadlines and under pressure Smart and professional appearance
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Modality LLP
Address 3rd Floor, Lyndon House
62 Hagley Road
Edgbaston
Birmingham
B16 8PE
United Kingdom
Employer's website https://www.modalitycommunityservices.com/ (Opens in a new tab)