About this role
Job summary
**This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.**
Are you an organised, proactive leader who thrives in a fast-paced environment and wants to play a key role in supporting both patient safety and new staff experience across a large NHS Trust?
As Education & Development Programme Co-ordinator, you will sit at the operational centre of our Mandatory Training and Corporate Induction function. You will ensure that frontline staff and new starters have timely access to statutory training and a high-quality Trust induction experience from day one.
This role combines leadership, operational coordination, compliance monitoring and induction facilitation. You will lead a small administrative team, manage training capacity across multiple sites, analyse compliance data, and coordinate -- and at times facilitate -- Trust induction days for new colleagues.
This is an opportunity to:
Lead and develop a supportive administrative team
Influence Trust-wide training compliance and workforce readiness
Contribute directly to patient safety infrastructure
Shape and improve the new starter induction experience
Develop your leadership, data and operational management skills
We are looking for someone who is confident, highly organised, people-focused and able to manage competing priorities with professionalism and initiative.
Main duties of the job
The post holder will:
Supervise and support Business Administrators, including workload allocation, sickness management and conducting PDRs
Plan and coordinate mandatory and statutory training programmes across Trust sites
Coordinate and oversee Trust corporate induction programmes for all new starters
Facilitate elements of induction days where required, ensuring a professional and engaging experience
Ensure induction schedules align with statutory training requirements and workforce onboarding timelines
Analyse compliance data using Excel and other systems to identify risk areas
Monitor course utilisation and ensure sufficient capacity to meet demand
Coordinate trainer diaries and proactively mitigate cancellations
Liaise with clinical teams, managers and education partners to respond to training and induction needs
Contribute to service improvement and operational planning within the Education department
Key Skills & Qualities:
Experience coordinating complex programmes or events
Supervisory or team leadership experience
Problem-solving mindset with proactive decision-making
See JD for full details of main duties
About us
Be Part of Our Team... BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you
Job description Job responsibilities
To provide operational coordination and supervisory leadership within the Education department, ensuring effective planning, delivery and monitoring of mandatory, statutory training and Trust corporate induction programmes.
The post holder will oversee Business Administrators, manage training capacity and compliance reporting, coordinate and facilitate new starter induction programmes, and support senior education leads in maintaining safe and effective training infrastructure.
Main Responsibilities Leadership & Supervision Supervise Business Administrators on a day-to-day basis
Delegate tasks including booking trainers, venues and advertising of courses
Conduct regular 1:1 meetings and annual Personal Development Reviews
Manage sickness, absence and performance matters appropriately
Develop and empower staff to maintain high standards of service delivery
Mandatory Training Coordination Plan and coordinate statutory and mandatory training programmes
Ensure sufficient training spaces are scheduled to meet compliance demand
Monitor utilisation and promote available spaces to target audiences
Coordinate trainer diaries to optimise capacity
Mitigate cancellations and reschedule training where required
Liaise with internal and external training providers to clarify programme requirements
Trust Induction & Onboarding Responsibilities Coordinate Trust corporate induction programmes for new starters
Ensure new employees are booked onto appropriate induction and statutory sessions in a timely manner
Oversee induction schedules, venues, materials and logistics
Facilitate elements of induction days where required, delivering key information professionally and confidently
Ensure induction content aligns with Trust policies, safeguarding, infection prevention, equality and governance standards
Monitor attendance and follow up non-attendance
Gather and analyse induction feedback to improve onboarding experience
Work collaboratively with HR, recruitment and divisional managers to ensure smooth onboarding processes
Compliance Monitoring & Reporting Analyse and interpret mandatory training compliance reports
Identify and escalate compliance risks
Produce reports including attendance, Did Not Attend (DNA) and capacity utilisation data
Provide regular updates to senior education colleagues regarding demand and risk areas
Support targeted training promotion to maintain compliance
Operational & Administrative Oversight Arrange and coordinate training events, meetings and conferences
Produce reports and communications using Microsoft Office packages
Maintain training equipment inventory and raise stock requisitions within budget
Ensure adherence to branding and customer service standards
Support resolution of customer feedback and complaints
Stakeholder Engagement Work collaboratively with Education Business Partners, Clinical Education Managers, HR, Divisional Leads and wider Trust staff
Participate in working groups impacting education and onboarding procedures
Develop strong cross-organisational partnerships
Governance & Compliance Support delivery of statutory training requirements
Adhere to Trust policies including Safeguarding, Infection Prevention & Control, Equality & Diversity and Health & Safety
Maintain confidentiality and data protection standards
Promote sustainability and responsible resource usage
Person Specification
Qualifications Essential
Educated to A level or equivalent Computer literacy at ECDL or equivalent NVQ Level 3 in Business Administration or equivalent Customer Service Training
Desirable
Educated to degree level or equivalent
Experience Essential
Experience of administering a complex series of events Relevant experience of working in a busy customer focused office environment Experience of a customer service orientated environment Diary management Experience of managing a team
Desirable
Experience of a Learning & Development environment Experience of working within the NHS
Skills Essential
Knowledge of administration systems Working knowledge of MS Office packages including word processing, spreadsheets, databases etc. Ability to work on own initiative and problem High level of skill in planning, prioritising and organising work of self and others Excellent planning/ diary management skills Ability to work to tight deadlines Understanding of Equality and Diversity
Personal Qualities Essential
Have a logical and systematic approach to work, and ability to work accurately to strict deadlines A strong commitment to high quality standards in all aspects of business support administration processes Shows a high degree of awareness towards the needs of customers Innovative and imaginative in resolving problems Approachable, good communication and interpersonal skills Team player/ Flexible/ Resilient Works well under pressure and with conflicting priorities An excellent telephone manner/ Professional courteous approach Highly motivated and able to motivate others
Other Essential
Ability to travel across Trust sites Ability to transfer small loads/ office supplies/ equipment etc.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Birmingham Community Healthcare NHS FT
Address Moseley Hall Hospital
Alcester Road
Birmingham
B13 8JL
United Kingdom
Employer's website https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)