About this role
Job summary
The post holder will be required to lead om implementation and embedding all the elements of modern general practice at their surgery site in order to achieve and maintain compliance with the new GP contract.
The role will be to optimise the patients journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patients presenting issue is managed in the most appropriate way. This role will include ensuring all PCT staff are trained and competent in care navigation and workflow. They will be first point of contact for members of the PCT and take responsibility for the day to day running of the reception and the team.
Main duties of the job
2. Key RESPONSIBILITIES
Be an integral member of the site Reception PCT, working alongside the staff
Induction and training of all members of the PCT to agreed standards and ongoing review
Update HR records as necessary.
On an ongoing basis gather data to ensure staffing levels are matched to demand
Suggest ideas for service improvements
Use the principles of modern general practice to maximise opportunities for streamlining processes and improving the patient journey
Support the Practice in developing approved business changes that include process improvements and assist in embedding these into daily operations/contribute to increasing clinical effectiveness
Assist in the timely production of relevant information for patients; clinicians and 3 rd Party services.
Work closely with PCN staff, keep up to date with services to maximise opportunities to signpost to PCN.
Review and maintain GP/ANP rotas
Review and report on room utilisation
Have full understanding of appointment system
Have a working knowledge of all software and hardware
Deal with IT problems in the absence of the Deputy PM
Train staff in use of system
Seek to resolve any day-to-day staff issues locally. If not possible, escalate to the deputy PM for action
About us
West Leeds Family Practice is a very forward thinking practice, with a patient base of approximately 20K based across 3 sites. We are a training practice and place emphasis on training and development. We have 5 GP partners and are located across 3 sites. We are looking to employ someone who puts patients at the heart of all we do. We operate a triage system and value the importance of good care navigation to direct patients to the most appropriate service.
The post holder will have a single site as the main location but would be expected to cover the other 2 sites when required.
Job description Job responsibilities
Please see the attached job description, please also feel free to contact the deputy PM Lisa Lowe or the Business Manager Alison Stewart for further information
Person Specification
Qualifications Essential
PLease see the person specification
Experience Essential
Please see the attached job description and person specification
Desirable
Experience of working in a GP surgery
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West Leeds Family Practice
Address West Lodge Surgery
New Street
Farsley
Pudsey
West Yorkshire
LS28 5DL
United Kingdom
Employer's website https://www.westleedsfamilypractice.co.uk/ (Opens in a new tab)