About this role
Job summary
*****Interview Date Friday 3rd July 2026*****
Business Support Administrator
Part Time - 22.5 Hours Per Week
Salary: £24,784.50 FTE (£14,870.70 per annum pro rata)
Contract: Permanent
Location: Hybrid Home working and travel to various locations as required
Help Keep Healthcare Moving
Are you an organised and proactive administrator looking for a role where your work genuinely makes a difference?
Patient Care Locally (PCL) is seeking a Business Support Administrator to join our friendly and supportive team. This is an exciting opportunity to work within a growing healthcare organisation, providing essential administrative support that helps our services operate effectively and deliver high-quality care to patients across Leicestershire, Leicester and Rutland.
If you enjoy variety, thrive in a fast-paced environment and take pride in delivering excellent administrative support, we'd love to hear from you.
RECRUITMENT KEY DATES:
Closing date: Friday 19th June 2026
Interview date: Friday 3rd July 2026.
Main duties of the job About the Role
As a Business Support Administrator, you will provide a comprehensive administration service across various teams within PCL. You will be a key part of ensuring the smooth running of day-to-day operations, supporting colleagues and contributing to the delivery of high-quality services.
Key responsibilities include:
Organising and supporting meetings across the organisation
Preparing agendas and meeting papers
Taking accurate minutes and monitoring actions
Managing and responding to emails and enquiries
Supporting diary management and room bookings
Producing professional reports, letters and documents
Maintaining electronic records and documentation
Supporting data collection and reporting activities
Assisting with the upkeep of policies, templates and company resources
Providing administrative support to colleagues across the organisation as required
This role offers flexibility through hybrid working, with a combination of home working and travel to various locations to support business needs.
About us
About Patient Care Locally (PCL)
PCL is a not-for-profit Community Interest Company dedicated to enhancing healthcare delivery across Leicester, Leicestershire, and Rutland. Working in close collaboration with the NHS, we focus on delivering the right care at the right time in the right place - closer to home for patients.
As a CQC registered organisation rapidly expanding beyond our original region, we maintain the highest standards of quality while alleviating pressure on hospital services. Our innovative approach has earned recognition as finalists at both the HSJ Awards and Strategic PA Awards in 2024.
Our Values-Driven Culture:
Patient-centred:Everything we do puts patients first Team-focused:We respect, trust, and empower each other while valuing every contribution Our Company:We're a trusted, caring company that's innovative, agile, and adaptive - always deliveringWorking at PCL:You'll join a fast-paced, dedicated team committed to continuous improvement and making a real difference to over 1.2 million patients. We offer hybrid working arrangements, comprehensive training, and opportunities for cross-functional learning and development. Our collaborative environment encourages skill-sharing and supports professional growth while maintaining high-quality patient care standards.
Job description Job responsibilities
Post Details
Job Title
Business Support Administrator
Equivalent AfC Grade
Band 3
Contracted Hours
30
Contract Type
6 months fixed term
Reports to
Business Support Officer
Location
Work from Home/Coalville Offices
About PLC, Our Values and Behaviours
The post holder should be able to demonstrate an alignment to the values of the organisation and to consider how the post contributes to the objectives of the company.
Our Patients
Put patients at the centre of all services.
Make a positive difference for our patients.
Respond to the needs of the local population.
Respect the value of public money.
Our Team
Respect each other.
Trust one another.
Value each others contribution.
Empower our people.
Our Company
Be a trusted company.
Be a caring company.
Be innovative, agile, and adaptive.
Always deliver.
Our Strategic Objectives
LLR PCL is key partner supporting the delivery of healthcare for the NHS in Leicester, Leicestershire, and Rutland. We are a high-performing organisation, meeting and achieving the highest standards of quality and governance, with among the highest levels of staff and patient satisfaction.Our goal is to provide commissioned services that are locally based for patients and designed to enhance, integrated relationships with other providers of care. These other providers come from a number of sources including primary care, secondary care, and the independent sector. Depending on the nature of the service, we also look to work more collaboratively with agencies such as the Local Authorities. We have a commitment to improving healthcare for the people of Leicester, Leicestershire and Rutland with services that are delivered locally.
Job Role
To undertake administration duties, in support of activity across the pillars and teams of PCL, ensuring that administrative support is available as appropriate.
Specifically, the role will provide minute taking and meeting administration, including support to prepare and distribute meeting agendas, taking actions and supporting managers to follow up these actions and making room bookings. The postholder should feel able to raise suggestions about continuous improvements and efficiencies throughout the work that they undertake.
The role will involve administrative support for the companies marketing and communications. There will also be an element of data inputting involved in the role.
Key Result Areas
The below describes the important aspects of the role but is not an exhaustive list. The role will need to adapt as the administration team develops.
To provide a full and efficient administration service to various strands of PCL including dealing with post, the provision of minute taking, preparation and distribution of agenda and meeting papers.
To respond to queries and incoming emails within own mailbox and other shared mailboxes, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information where required.
To ensure patient and staff confidentiality is always maintained.
To manage own workload, seeking advice when required from the Business Support Officer or Executive Manager. Performing routine office procedures including typing of reports, letters, and other documents, opening and distributing correspondence, dealing with outgoing post as and when required, photocopying, scanning and filing.
Using word processing skills, to provide typing support to the team including reports, letters, memorandums, minutes.
To have a thorough working knowledge of electronic systems including E-mail, Word, Excel, PowerPoint.
To provide support to ensure that essential paperwork, templates and polices are kept up to date.
To support with monthly data collection, with support and direction from the Business Support Officers
To support and process room booking requests for the company.
To support with marketing and communications i.e. putting posts on Facebook, LinkedIn with guidance from the Business Support Officer and/or Executive Manager.
To recognise the need for flexibility and be willing to undertake extra duties as and when required that are commensurate with the grade and responsibilities of the post, including providing cover for other admin staff across the company.
Communication
Good communication and personal skills: calm, friendly, and efficient.
To have a positive working relationship within the team and with external stakeholders.
Always act in a professional and responsible manner with customers, service users and colleagues, using appropriate language and communication skills, which acknowledge barriers to understanding, cultural differences and diversity.
Always maintain strict confidentiality of information.
Provides and receives complex or sensitive information.
Planning and organisational skills
Able to demonstrate excellent organisational and time management skills.
Plan and organise information and administrative processes.
Arrange meetings and manage diaries where required.
To be able to manage own workload with due regard to timescales, using own initiative where appropriate.
Be able to reprioritise workloads at short notice.
Risk Assessment
Works with display screen equipment for prolonged periods.
The successful applicant will need to have the ability to travel to different sites.
Person Specification
Qualifications Essential
Demonstration of a high level of IT skills. Demonstration of RSA 1/2 or equivalent experience.
Experience Essential
Demonstration of administration experience in a busy office/team environment. Experience of being able to effectively prioritise a varied workload. Experience of working effectively in a team to progress the goals of the organisation.
Desirable
Experience working within the healthcare sector.
Skills Essential
Able to communicate clearly and effectively with diverse staff at all levels of the organisation and external stakeholders. Able to produce meeting minutes, letters and reports. Able to make decisions on the basis of information received e.g. best time for meetings, diary rearrangement etc. Use own initiative and manage time effectively. Able to demonstrate organisational skills. Approachable manner.
Other Requirements Essential
Ability to work independently, flexibly and as part of a team. Ability to adapt to and change working priorities in line with those needed for the organisation. Ability to use modern office software (Word, Excel, PowerPoint)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Patient Care Locally CIC
Address Office 2 and 3, Coalville Business Centre
Goliath Way
Coalville
Leicestershire
LE67 3FT
United Kingdom
Employer's website https://pclcic.co.uk/ (Opens in a new tab)