About this role
Job summary
We are looking for an enthusiastic and motivated Receptionist / Administrator to join our small, but dedicated team at Stuart Road Surgery.
The position is for 37 hours per week between the hours of 8am and 6.30pm - We operate a "swing shift" working pattern, working early and late alternating weeks.
Previous Primary Care experience is highly desirable.
Due large number of anticipated applicants, only those candidates who've been successful for interview will be contacted.
Main duties of the job
Receive, make and divert calls as required.Meet, greet and book in patients visiting the practiceExplain practice arrangements and formal requirements to new patients and those seeking temporary coverAdvise patients of relevant charges for private services, accept payments and issue receiptsRespond to all queries and requests for assistance from patients and other visitorsEnter requests for home visitsEnsure that requests for prescriptions are forwarded to the prescription clerk or Duty Doctor as appropriateAction requests for ambulance transportationEnsure reception, waiting area and own workstation are kept neat and tidyReceiving/handling specimens from patients, ensuring they are processed and recorded appropriately whilst observing H&S regulationsProcessing tasks daily and dealing with urgent tasks as soon as they arrive.Accessing practice emails and distributing/actioning them as appropriateOpen up premises at the start of day and make all necessary preparation to receive patientsSecure premises at end of day, ensure the building is totally secured, internal lights off and alarm is activatedTo have a thorough knowledge of all practice policies, procedures and protocols, ensuring we work in accordance with theseProvide administrative support for clinical staff.Scanning/Distribution/Filing of patient/hospital/external agency correspondence as necessary.Updating patient details
About us
Stuart Road Surgery is a small, but friendly GP training surgery located at the edge of Pontefract town centre.
We serve around 7300 patients and have 2 x GP partners, 5 x Salaried GP's, 2 x Practice Nurses and 1 x Healthcare Assistants along with our existing team of reception and administrative staff, and operations manager and a practice / business manager.
Job description Job responsibilities
DUTIES AND RESPONSIBILITIES
Reception
Receive and make calls as required. Divert calls and take messages as appropriate
Meet, greet and book in patients visiting the practice and to act as a first point of contact
To facilitate patients accessing the clinical care provided by the practice.
Manage the flow of patients at reception for appointments, prescriptions or queries
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed
Advise patients of relevant charges for private services, accept payments and issue receipts
Respond to all queries and requests for assistance from patients and other visitors
Enter requests for home visits into visit book stating time received and including all relevant information and where necessary refer to the duty doctor
Ensure that requests for prescriptions are forwarded to the prescription clerk or Duty Doctor as appropriate
Action requests for ambulance transportation and enter details in appropriate forms
Ensure all calls and appointment bookings are managed appropriately and in line with practice protocols
Ensure reception, waiting area and own workstation are kept neat and tidy
Support GPs and the wider clinical team in providing care
Receiving and handling specimens from patients, ensuring they are processed and recorded appropriately whilst observing H&S regulations
Processing tasks daily and dealing with urgent tasks as soon as they arrive.
Accessing practice emails; distributing and actioning them as appropriate
Processing new patient registrations
Management of appointment system
Ensure total familiarity with all appointment systems in advance for each consulting session
Making appointments by processing appointment requests for that day, future appointments from patients in person and on the telephone.
Start and end of day procedures
Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients
Secure premises at end of day, ensure the building is totally secured, internal lights off and alarm is activated
Administration
To have a thorough knowledge of all practice policies, procedures and protocols, ensuring we work in accordance with these
Provide administrative support for clinical staff.
Scanning/Distribution/Filing of patient/hospital/external agency correspondence as necessary.
Opening and distribution or practice post
To send letters to patients as necessary
Updating patient details i.e. Change of address, telephone numbers etc.
Miscellaneous
An understanding, acceptance and adherence to the need for strict confidentiality
An ability to use own judgment, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests
Excellent communication skills and courteous manner
Any other delegated duties considered appropriate to the post
Person Specification
Qualifications Essential
GCSE Maths and English.
Experience Desirable
Experience of working in primary care.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Surgery, Stuart Road
Address Stuart Road
Pontefract
West Yorkshire
WF8 4PQ
United Kingdom
Employer's website https://www.stuartroadsurgery.co.uk (Opens in a new tab)