About this role
Job summary
Westrop Medical Practice are seeking an enthusiastic and energetic individual to fulfill a role within our expanding busy reception team at Tadpole Surgery. This role involves daily face to face and telephone contact with patients, arranging of appointments and follow up of patient related tasks. The practice aims to develop the role by offering further training to the right candidate to fulfill a role in supporting and navigating patients to the most appropriate care for their needs.
This position would especially suit an applicant with previous experience in a primary care setting with an interest in maintaining excellent patient relationships. Candidates must have excellent communication skills and computer literacy skills are essential.
Main duties of the job
Duties will include all aspects of reception work in a busy GP surgery. Face to face at the front desk, dealing with a high volume of phone calls and back office admin. A caring, friendly and diplomatic disposition is a must.
About us
We are a well established, forward thinking and innovative GP practice based in Swindon, Wiltshire. Our goal is to offer the highest standard of patient-centred healthcare. Our practice is made up of six separate surgeries with over 50,000 patients, located in Highworth, North Swindon, Old Town, Tadpole Garden Village and Blunsdon. We aim to offer convenient appointments in pleasant surroundings with polite and friendly staff. We want all patients to benefit from appointment times and services that suit their lifestyle.
Teamwork is at the heart of our culture. We work hard but effectively with a passion for improving health outcomes for all our patients. Our welcoming, friendly and supportive team are committed to delivering high quality patient care.
We are very open to hearing new ideas and trying different ways of working.
We offer NHS pension scheme as well as providing a supportive environment and in return the post holder will be vital to our practice success.
Westrop Medical Practice are members of the Brunel Health Group. As a group we are the largest primary care research group across the South West of England.
Job description Job responsibilities
RECEPTIONIST/ADMINISTRATOR TADPOLE SURGERY
We are looking for a self-motivated, enthusiastic person who has worked with the public and has good computer skills to join our friendly Practice team.
RESPONSIBLE TO: Operations Manager
SPECIAL REQUIREMENTS OF THE JOB
An understanding, acceptance and adherence to the need for strict confidentiality.
An ability to use own judgement, resourcefulness, common sense. A proactive approach to change.
Excellent communication skills.
Be able to work additional and flexible hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Booking and updating appointments
Dealing with incoming calls from patients, doctors and hospital departments.
Liaising with patients, doctors and hospital departments.
Administrative support to the Practice as appropriate.
The successful candidate should preferably have:
Good working knowledge of Microsoft Office packages
High attention to detail
Good interpersonal skills
Flexible approach
Team player with ability to work without direct supervision
Previous Reception/Customer Service experience
Relevant qualification would be beneficial however not essential.
37 hours per week
Person Specification
Experience Essential
Experience of: Face to face customer service Telephone call handling Using computer systems
Desirable
Experience of working in a GP practice.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Westrop Medical Practice
Address Tadpole Surgery
William Morris way
Tadpole Garden Village
Swindon
Wiltshire
SN25 2PP
United Kingdom
Employer's website https://www.westropmedicalpractice.nhs.uk/ (Opens in a new tab)