About this role
Job summary
We are seeking a dedicated and organised Prescription Administrator to join our Prescription team. The successful candidate will play a vital role in supporting daily operations, ensuring smooth communication between departments, and maintaining accurate records.
The Prescription Administrator is the first point of contact for medication queries and requests for medication. They are responsible for the management of the repeat prescription process in accordance with practice protocol. In addition to this they will action all discharges, outpatient and clinic letters, highlighting prescribing queries as appropriate and provide support to GPs, ANPs and other practice staff.
This position offers an excellent opportunity for individuals with experience in pharmacy settings or patient care to contribute to high-quality healthcare delivery. The role requires a proactive approach, attention to detail, and a commitment to patient confidentiality and safety.
Main duties of the job
As a Prescription Administrator you will:
Provide a first class external and internal customer service regarding medication / prescription queries Safely review, verify and process medication prescriptions in an accurate and timely manner for our patients using the steps laid down in the process / pathway document Safely escalate medication prescriptions / queries if they fall outside of the scope of your role as laid down in the process / pathway document and access the wider clinical team for support or advice as appropriate Be able to demonstrate meticulous attention to detail and accuracy when processing tasks on our system relating to prescriptions Have a basic knowledge and understanding of medication/ prescription processes and experience of data input onto SystmOne. Maintain accurate and appropriate patient records on our clinical system Maintain and adhere to strict confidentiality policies and have absolute discretion with regards to patients and colleagues The ability to work in a fast-paced environment with accountability for own workload.
About us
Our ethos at East Shore Partnership is to provide the highest quality patient care and excellent support for all staff.
East Shore Partnership is an inner-city practice based in Portsmouth, Hampshire. It is within easy access to road/rail links and good local schools and colleges. We are a friendly and forward-thinking practice which serves over 13,500 patients within the local area.
We have a good CQC rating and excellent QOF achievement and are a member of Brunel Primary Care Network.
We are an established GP training practice for vocational training and offer training support for nurses and pharmacists too. We are committed to the professional development of our staff at East Shore Partnership.
Job description Job responsibilities
All staff involved in issuing prescriptions, must adhere to the following:
Deliver a safe, efficient prescription service ensuring service targets are met and errors are minimised
Issue prescriptions inline with the practice protocol for repeat prescriptions
Comply with legal regulations for Controlled Drugs prescriptions
Maintain accurate Patient records promptly and quickly and ensure that Patient information is secure and kept confidential at all times.
Expedite urgent prescriptions to prescribers, as required, to ensure a safe and responsive service for our Patients
Bring any prescribing queries to the attention of the Operations Manager, Practice Pharmacist or Duty GP, as required
Actively promote the use of EPS and Repeat Dispensing where appropriate
Respond to enquiries from Patients, carers, secretaries, NHS administrators, Consultants/Hospital staff, Healthcare professionals or the Medicines Management Team, in a courteous, timely and efficient manner and delegate these as appropriate to the Operations Manager, Practice Pharmacist or Duty GP, when required
In addition to the above key tasks and responsibilities requests, the Prescription Administrators will be required to:
Resolve more complex prescription queries with the Practice Pharmacist/ Duty GP and contact patients, carers, secretaries, NHS administrators, Consultants/HospitalstaffandotherHealthcareprofessionalsasrequiredinrelation to prescription queries and relevant medical information
Ensure that relevant Prescribers are notified when prescriptions are ready for signing each day
Ensure that signed prescriptions are taken down to reception each day for filing
Action discharge letters, out -patient requests and clinic letters from external providers in line with the practice protocol to ensure that these are dealt with safely and promptly.
Delegate prescription tasks to other staff, issuing prescriptions, as appropriate
Liaise with Community pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.
Work with our Practice Pharmacist and lead GP Partner, to improve and further develop our repeat prescription service
Assist in the development of new protocols which underpin the repeat prescribing process e.g. controlled drugs, cost savings, past drugs and medication reviews.
Set up new patients for Repeat Dispensing in line with their medication review dates
Support and help with staff training on essential parts of the Repeat Prescription process e.g. nominations for EPS, promoting Repeat Dispensing.
Work with the pharmacist to carry out audits of the repeat prescribing process and carry out searches on medicines as required
Action request for NOMADs and referrals to then Intermediate Care Pharmacist (ICP) team. Complete ICP reports promptly and liaise with patients/ carers and Community Pharmacies as required
Manage Prescriptions for NOMADs, action changes and liaise with Community Pharmacists for changes and required prescriptions
Assist the pharmacist in the ongoing supply of prescriptions for addicts and patients requirement special prescription arrangements.
Person Specification
Skills and Abilities Essential
Excellent attention to detail and accountability of own work Excellent customer service skills Excellent verbal and written communication skills Good Problem solving skills Ability to work without direct supervision Ability to manage time and prioritise workload Manage multiple tasks and conflicting demands Ability to work under pressure and maintain a professional / effective approach Ability to work as part of an integrated multi-skilled team
Desirable
Flexible approach to duties and working arrangements Ability to pick up what is happening around you and show a proactive approach to delivering an excellent support service Microsoft office Word, Excel & PowerPoint
Other Essential
Ability to concentrate for prolonged periods of time Ability to deal with matters in a confidential manner Willingness to work additional hours to cover the holiday/sick leave of other staff Keen interest in Self Development Willingness to accept more responsibility as role develops Reliable, trustworthy and conscientious Polite & good mannered Enthusiastic and a self-starter
Desirable
Flexible approach to duties and working arrangements Ability to pick up what is happening around you and show a proactive approach to delivering an excellent support service
Qualifications Essential
Minimum of English & Maths GCSE C or equivalent
Desirable
Evidence of Medical Terminology training or work based experience
Experience Essential
Previous work on repeat prescriptions and discharge/clinic letters Competent on SystmOne
Desirable
Flexible approach to duties and working arrangements Ability to pick up what is happening around you and show a proactive approach to delivering an excellent support service. Experience working in a GP Practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East Shore Partnership
Address St Cuthbert’s Church
Hayling Avenue
Portsmouth
Hants
PO3 6BH
United Kingdom
Employer's website http://www.eastshorepartnership.co.uk/ (Opens in a new tab)