About this role
Job summary
An exciting opportunity has arisen to join the Booking Team within the Central Booking department at Salisbury Foundation Trust, as a band 2 Support Booking Coordinator.
The successful candidate will join the Central Booking Department and work within the team to provide an excellent, friendly and organised booking experience for our patients.
The successful candidate will also need to be experienced in or be willing to learn how to use multiple IT systems including eRS and Lorenzo and have a good understanding of patient pathways and referral processes.
We are looking for evidence of team working as well as the ability to work independently. The organisational skills to work in a busy team environment, whilst prioritising workload and working to deadline, recent administration is essential.
The candidate must have excellent verbal and written communication skills and experience in patient/customer contact.
The department is a busy but friendly department and has a strong team environment, with staff needing to cross cover and support each other.
The department is open 8:00 - 18:00 Monday to Thursday and 8:00 - 17:30 on Friday. The post holder will work three days 8:00 - 18:00 and one day 8:00 - 17:30.
Please note: This role can't be sponsored for.
Main duties of the job
To administrate the national NHS e-Referrals System and ensure the swift and accurate entry of referrals onto the Hospital Electronic Patient Record. To provide cover for the Salisbury Referral Centre; the single point of access for e-mail referrals to the Trust from external Health Care Organisation as well as internal referrals.
To be responsible for the manning of the Central Booking Call Centre using the Netcall system.
To provide an excellent patient service and make sure all standards within the Trust Access Policy are effectively delivered and all efforts are made to provide patients with an outstanding experience as per the Trust vision.
Please see attached job description and person specification for full details of roles and responsibility.
About us
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk
Job description Job responsibilities
Please see attached job description and person specification for full details of roles and responsibility.
Person Specification
Education & Qualifications Essential
GCSE Grade c /4 or equivalent in English Language Basic Numeracy qualification
Desirable
Basic IT qualification
Experience Essential
Recent administrative experience Working in a team environment
Desirable
Experience using a variety of IT systems
Knowledge Essential
Desire to learn NHS policies and procedures Desire to learn patient administration processes used within the NHS
Desirable
Exsiting knowledge of patient administration processes used within the NHS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Salisbury NHS Foundation Trust
Address Salisbury NHS Foundation Trust
Odstock Road
Salisbury
SP2 8BJ
United Kingdom
Employer's website https://www.salisbury.nhs.uk/ (Opens in a new tab)