About this role
Join Our Team: Sales and Customer Service Coordinator
Are you a detail-oriented professional with a passion for supporting high-performing
teams? We are looking for a Sales and Customer Service Coordinator to act as the
backbone of our sales department. In this role, you won’t just be managing paperwork;
you’ll be the “ engine room” ensuring our sales processes run smoothly, our data is flawless, and our customers receive world-class support.
If you thrive in a fast-paced environment where accuracy, compliance, and relationship-
building are the keys to success, we want to hear from you.
Key Responsibilities
Sales Operations and Data Integrity
Master File Ownership: Take full ownership of the Sales Master file, ensuringdaily updates are completed with 100% accuracy in line with Standard Operating
Procedures.
Contract Compliance: Audit all sales paperwork for clarity and completeness.Track new, renewed, and amended contracts to ensure they meet our Branch
Service Level Agreements.
Commission Support: Partner with the Sales Manager to accurately compileand calculate monthly sales commissions.
Lead Coordination: Manage the flow of sales leads to ensure rapid responsetimes, providing feedback and recognition to those who generate the
Opportunities.
Customer Excellence and Problem Resolution
Proactive Support: Act as the primary point of contact for field salesconsultants, helping them resolve customer queries in real-time.
Issue Tracking: Ensure customer issues are communicated to the rightstakeholders immediately, including raising and tracking customer in jeopardy tickets in our system
System.
Relationship Management: Build and maintain strong rapport with both internaldepartments and external clients through "educated" feedback and prompt
Service.
Administration and Team Synergy
General Admin: Support the team with tender submissions, customercorrespondence, filing, and general reporting.
Cross-Functional Collaboration: Foster a positive culture between theOperations, Sales, and Business Support functions to keep business flowing
Seamlessly.
Process Improvement: Identify ways to improve paper-flow and contribute tothe continuous improvement of the team's performance and culture.
Compliance and Safety
Safety, Health, and Environmental Leadership: Monitor Safety, Health, and Environmental practiceswithin the sales team, ensuring monthly compliance tasks are finished on time.
Policy Adherence: Ensure 100% compliance with all company policies,including OH&S Human Resources, and Security protocols.
What We Are Looking For
The Detail Specialist: You catch the errors others miss. You understand that“accurate” is the only acceptable standard for data.
The Problem Solver: You don’t just report issues; you find solutions and followthrough until the customer is satisfied.
The Communicator: You can explain complex info clearly and maintain aprofessional, helpful tone under pressure.
The Tech-Savvy Admin: Proficiency in Customer Relationship Management tools and advancedExcel skills are highly regarded.
Why Join Us?
You will be a vital part of a branch that values teamwork, celebrates success, and
prioritises the safety and growth of its employees. We offer an environment where your
contribution to the "bigger picture" is recognised every single day.
Ready to coordinate our success? Apply today!
About us
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.
We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers