About this role
Rockstar is recruiting for an award-winning platform that helps families navigate their child’s educational journey. This platform enables parents to find, apply, and register for schools and programs using a common application system with saved profiles. It also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students.
Location: San Francisco, CA or Boston, MA (Semi-remote organization with hubs in both cities)
Role OverviewThe Client Services team is expanding to serve new and existing charter school clients. The ideal candidate has hands-on experience in charter school enrollment/operations and is also technically adept — someone ready to share their expertise and best practices with others while also eager to go deep into software configurations and data analysis.
Responsibilities60% Implementation – Lead implementation projects with new charter customers, developing and managing the project plan and deliverables.15% Customer Support – Directly support multiple customers post-launch with their use of the platform, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.15% Business Development – Support efforts to bring in new clients and expand relationships with existing clients.10% Operational – As a growing startup, everyone pitches in to do whatever it takes to build the organization.
QualificationsCore Competency: Strength and experience in each of the above job responsibilities.Professional Experience: 4+ years of professional experience, at least 2 of which are in PK-12 charter school/CMO operations or administration.Project Management: Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal.Customer-Centric Mindset: Creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability to balance customer requests with product priorities and business needs.Quantitative Skills: Experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.Commercial Comfort: Comfort with engaging in sales and marketing functions: leading product demos, boothing at events, managing account renewals, discussing expansion opportunities with existing clients, and so forth.Communication: Excellent communicator, including written and oral.Startup Alignment: Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats.Mindset: Among the best at what you do with a growth mindset and desire to constantly improve.Values: Passion for education, equity, and social impact.Eligibility: Legal ability to work in the US and willingness to work continental US hours.
Nice To HavesStrong preference for candidates with one or more of the following skillsets:
Experience with student enrollment and/or student recruitment.Experience managing multiple clients simultaneously.Experience collaborating with technical teams (e.g., software engineering, IT).Experience with a statistical software package (e.g., Stata, SAS, SPSS, R).Salary Range$90,000 - $130,000 a yearNote on salary range: Upper end of the salary range is intended for candidates with 5+ years as an enrollment leader at a large charter management organization (CMO).