About this role
Who We Are:
Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com or follow us on LinkedIn to learn more.
Role SummaryThis role combines hands-on backend engineering with ownership of the Benefits module in the US PT zone. The engineer will act as the first line of deep technical support, triaging production issues, debugging across services, and coordinating with India teams for fixes and improvements.
Key ResponsibilitiesOwn backend architecture, stability, and support for the Benefits module
Act as local module lead for US timezone operations
Perform deep debugging using logs, code analysis, and system behavior
Identify root causes of production issues and drive resolution
Develop and deploy small hotfixes with alignment from India teams
Collaborate with PSM, Product Support, CSMs, and Sales for issue triage
Improve observability, logging, and system reliability
Participate in on-call / high-priority incident handling
Mentor junior engineers and guide technical decisions locally
Required SkillsStrong backend development experience (Java / Python / Node.js or similar)
Deep understanding of APIs, microservices, and distributed systems
Expertise in debugging production issues (logs, tracing, DB queries)
Solid understanding of databases (SQL/Mongo DB)
Experience with CI/CD pipelines and release processes
Ability to work across time zones with offshore teams
Preferred SkillsExposure to Benefits domain or HRTech systems
Experience with monitoring tools (Datadog, Cloud-watch, etc.)
Prior experience in production support-heavy environments
Key TraitsStrong ownership mindset
Excellent communication (client-facing interactions)
Calm under pressure during incidents
Sequoia’s Culture – Our most important asset
Integrity
Passion for service
Innovative
Growth oriented
Caring for others
Promise-centric
Focused on relationship building
Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law.
Compensation & Benefits Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package.
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