About this role
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.
As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.
K4B is a fast-growing SaaS product helping global companies streamline their corporate travel programs with a powerful, scalable, and user-friendly online booking tool. While our platform works out of the box for most customers, our enterprise clients often need tailored onboarding and configuration to get the most value. We're looking for an Implementation Manager to lead the onboarding journey for these clients—from kick-off through go-live—blending project management, product expertise, and relationship building.
Do you have strong customer insight, technical savvy, and enjoy cross-functional collaboration? Then come join KAYAK to reinvent corporate travel, partner with internal and external teams, and help drive long-term customer success!
This role is required to work from our Cambridge, MA office 3 days per week.
In this role, you will:
Lead implementation projects for new enterprise clients, managing the full onboarding lifecycle
Capture, document, and validate client requirements to configure and tailor the product as needed
Coordinate with technical teams to support custom integrations, data migration, or tailored configurations
Build and maintain implementation project plans, timelines, and risk assessments
Serve as the primary contact for clients during onboarding—setting expectations, providing regular updates, and addressing blockers
Collaborate with Account Managers to ensure alignment between implementation scope and commercial terms
Work closely with Product Managers and Product owners to communicate commonly asked features and find opportunities to address them in our product roadmap
Identify and raise potential challenges or delays early, while proactively recommending solutions
Train customers on the platform and hand off to Account Management for long-term management
Collaborate with internal partners to refine onboarding processes, tools, and documentation for scale and efficiency
Please apply if you have:
3+ years of solid experience in SaaS onboarding, professional services, customer success, or project management—preferably in a B2B or enterprise setting
Strong project management skills and the ability to manage multiple implementations simultaneously
Experience working with APIs, integrations, and basic technical concepts (you don't need to code, but you can hold your own in a technical discussion)
Travel Industry Experience
Excellent written and verbal communication skills
Strong problem-solving skills and a solutions-oriented mentality
Empathy for customer problems and a proactive, collaborative approach
Familiarity with CRM and project management tools (e.g., Salesforce, Jira, Asana, etc.)
Fluency in English (German is a plus)
Benefits and Perks:
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
No meeting Fridays
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Free lunch 2 days per week
Fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours, and more
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Massachusetts based role is $120,000 - $130,000.00, not inclusive of annual bonus and recurring RSU grants.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits.
Inclusion
At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.
Need any adjustments for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.
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