About this role
Store Associate - Key Holder Full-time Overview Liquor Barn, Party Mart, and DEP'S (BRS) is a wholly owned subsidiary of GoPuff. An operated retail chain of spirits, beer, wine, and party goods in the Commonwealth of Kentucky. We offer 23 retail locations across the state, including Louisville, Lexington, Danville, Bowling Green, Elizabethtown, Owensboro, and Northern Kentucky, with a delivery radius reaching 80% of Kentucky residents. As a Key Holder, you display an ability for managerial responsibilities. This position is responsible for opening and closing the store and performing other duties in the absence of management. A Key Holder will assist the store in periods of high volume and provide support for new employees, providing excellent customer service while driving sales through BRS products. Responsibilities Includes, but are not limited to: Provide excellent customer service by greeting and establishing rapport with customers while informing them of BRS products and services Arrive early to open the store and leave late to close the store Operate the alarm system, including setting and disarming Identify Problems with working conditions and share with management Assume management responsibilities in the absence of the General Manager and Assistant Manager Knowledge of BRS products to provide customers with recommendations Drive sales in all departments Replenish and maintain inventory Perform cashier functions and adhere to minor policy while completing customer transactions Operating scanners, cash registers, and other electronics Follow proper age verification policies Accepting payments, such as cash, checks, and credit cards Ensuring all prices and quantities are accurate and providing a customer receipt Processing refunds and exchanges Balance register drawer Bagging or boxing purchases to ensure safe transport Following all BRS procedures regarding coupons and gift cards Maintain store safety standards Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms Assist in promotions and setup of events Additional Duties may include for eligibility: Observe BRS vehicle policies and procedure guidelines Maintain all safety standards for BRS deliveries Delivery items to customers Following delivery driving routes and time schedules Inform manager of vehicle operating condition problems Qualifications 21 years of age or older Ability to work a flexible schedule as business requires (nights, weekends and holidays) Desire to continually develop retail sales skills and knowledge of product and services One year as a store associate or customer service representative Prior experience in a team environment requiring professional communication skills Strong interpersonal skills necessary for establishing customer and team relationships Ability to demonstrate a positive and engaging attitude and demeanor High School Diploma or equivalent This job requires the ability to perform the following: Frequently standing and moving in an assigned location safely and efficiently Carrying or lifting items weighing up to 50 pounds Handling objects, products, and equipment safely Bending, kneeling The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. EOE