About this role
As Service Delivery Manager (m/f/d) for the DACH market, you will be responsible for all delivery‑related topics across the region. You will lead delivery teams, ensure high‑quality execution for our clients, and take ownership of delivery performance, customer satisfaction and commercial outcomes. You will combine people leadership, client engagement, and operational accountability in a complex, global, and matrixed environment.
Main responsibilities:
Client & Market Responsibility
Be the primary delivery owner for DACH clients, representing Experian during delivery and in‑life service
Manage delivery prioritization and decision‑making across the DACH market
Lead escalations and senior client communications, ensuring resolution and transparency
Delivery Ownership
Be accountable for end‑to‑end delivery performance across all in‑market projects
Ensure delivery readiness, governance, risk management, and KPI achievement
Oversee go‑live, hypercare, and post‑production support
Commercial & Strategic Focus
Oversee delivery‑related commercial outcomes, including margin protection and cost awareness
Plan and manage regional capacity and resource allocation
Guide market‑level improvements and contribute to global delivery standards
Team Leadership
Directly manage the delivery team across the DACH market with accountability for performance and outcomes
Take ownership of people leadership topics including performance management, training and compliance
Create clarity on priorities, roles, and expectations and foster a culture of accountability and continuous improvement
Demonstrated responsibility for end‑to‑end service delivery within a market or regional setup in a matrix organization
5+ years of experience leading delivery teams, including accountability for performance, development and engagement
Commercial understanding, including ownership of delivery performance, cost control, and margin awareness
Experience working with clients and being a trusted counterpart during delivery and escalation situations
Confidence collaborating with senior partners across sales, architecture, and operations in a matrixed organisation
Structured, with the ability to balance client needs, delivery quality, and results
Experience working in agile and hybrid delivery environments
Fluent in German and English
Benefits/Perks:
A high degree of autonomy in a dynamic, internationally oriented organizationA motivated team that values innovation and collaborationGreat compensation package and attractive employee benefitsFlexible working hours and remote work optionsExperian is proud to be an equal opportunity and affirmative action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Hybrid
This is a hybrid remote/in-office role.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here