About this role
What You’ll Do as a Project Manager CRM & Loyalty
We want you to feel challenged and inspired. Here, you’ll develop your skills across a range of responsibilities:
Create and maintain an integrated programme plan across all CRM and Loyalty workstreams, ensuring alignment to objectives, timelines, and prioritiesCoordinate cross-functional delivery across CRM, Technology, Data & Insight, Marketing, Finance, Retail Operations, and external partnersSupport phased milestones including MVP launches and roadmap delivery with up-to-date documentation (plans, RAID logs, trackers, status reports)Establish and manage governance cadence (workstreams, forums, steering meetings) with clear agendas, actions, and reporting packsTrack decisions, actions, and dependencies while adhering to governance and change frameworks for effective delivery and escalationIdentify, track, and proactively manage risks, issues, and dependencies, escalating blockers with clear mitigation actionsManage cross-functional dependencies (technology, data, legal, operational, commercial) and support prioritisation and impact assessmentBuild strong stakeholder relationships across business, technology, and external partners, ensuring clear and consistent communicationProvide concise reporting on programme health, progress, risks, and delivery status while enabling collaboration across competing prioritiesSupport scalable ways of working, improving delivery efficiency, governance, and cross-functional collaboration, with clear ownership modelsContribute to embedding a delivery-focused, commercially accountable programme cultureCoordinate external partners (agencies, vendors, consultancies), track deliverables, and align activities to programme priorities and timelines, ensuring success through on-time milestones, proactive risk management, strong governance, and cross-functional alignment What You’ll Bring
We want every person in our organisation to feel like they’re making a key contribution. Here are some of the experiences and skills you’ll need for the role:
5+ years of project management experience with a proven track record of delivering high-quality outcomes within scope, timeline, budget, and quality standardsStrong planning, facilitation, and problem-solving skills, with the ability to anticipate challenges, resolve issues, and drive consensusDemonstrated expertise in supplier management within complex multi-supplier environments, including contract negotiation and performance oversightProven ability to lead, influence, and motivate cross-functional teams to deliver complex programmes successfullyExceptional stakeholder management skills, with the ability to build and maintain trusted relationships across diverse groups and seniority levelsExcellent written and verbal communication skills, capable of translating complex technical concepts for non-technical stakeholdersAbility to foster a collaborative, innovative culture that challenges the status quo while maintaining strong business performanceKnowledge of retail industry technologies and trends, with experience in retail, digital, CRM, loyalty, or customer-focused programmesHands-on experience with Martech, CRM platforms, or customer data initiatives, along with familiarity with Agile, Waterfall, or hybrid delivery methodologiesDoes this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.
What You’ll Get
People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.
Let’s talk lifestyle: Healthcare, potential bonus and pension. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.
About Primark
At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.
If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.
All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.
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