About this role
Qualifications and Knowledge
Essential
Educated to Degree Level or equivalent level of experience in a large organisation.
Relevant Professional Qualification
Desirable
Post-graduate qualification in Management or related areas
Experience
Essential
Substantial experience in a service operation, financial, human resources, or information management role.
Management of systems for measuring performance, assuring quality linked to customer needs/ organisational targets.
Preparation of clear and concise reports, including recommendations.
Devising and delivering on action plans.
Experience of managing staff, budgets and physical resources.
Desirable
Successful application of Quality Assurance models.
Development of communications strategies within a multi-agency/partnership environment.
Experience of working with local media.
Skills and Competencies
Essential
Excellent communications and interpersonal skills.
Excellent organisational skills and knowledge of systems which facilitate achievement of performance /quality goals.
Good IT skills.
Able to work collaboratively with partners.
Customer focused approach.
Methodical/accurate/thorough but with the ability to be innovative and creative, in order to inspire team members/partners.
Adept at planning and prioritising resources, including own time.
Listens, consults others and communicates clearly.
Skilled in writing clear and logical reports.
Desirable
Knowledge of the current developments in schools, including Government policies relating to the role of Schools and Local Authorities, etc.
Physical, Mental, Emotional and Environmental Demands
Essential
Lengthy periods of concentrated mental attention and pressures from conflicting deadlines and frequent interruptions.
Emotional demands linked to investigating situations that could be distressing
Motivation
Essential
Customer led.
Committed to a ‘total quality approach’.
Self-motivated – able to work alone with minimum supervision.
Team player and committed to sports equity.
Ability to develop and deliver clear work programmes and targets.
Assertive – able to communicate effectively at all levels
General
A passion for professional service provision
Fantastic resilience with a real ‘can-do attitude’
A willingness to go over and above the call of duty
Evidence of continuing and recent professional development relevant to the post
Proven ability to make a positive impact in leading business services and successfully developing effective systems
Proven record of raising standards
Experience in promoting highly effective communications within and between teams and other stakeholders in the Trust community
A great sense of humour.