About this role
Main responsibilities of the post
Manage and deliver the school’s IT services and contribute to the development of the school’s IT strategy, in collaboration with the IT manager.Support and implement IT-related projects that help to modernise IT in line with current developments in technology.Be aware of and keep up to date with, relevant government and school policies, and the school’s responsibilities under these, when delivering IT services, including those on safeguarding, health and safety, data protection and cybersecurity.Support with the organisation and supervision of the school’s IT and data systems, contributing to the planning, development and monitoring of IT support services.Support with design and print requirements in Reprographics.Support and contribute to the overall ethos of the school.Participate in training and professional development opportunities as required. Organisation
Assist the IT & Network Manager in the procurement of IT equipment.Be jointly responsible for maintaining the school’s management information system (MIS), ensuring faults are identified and resolved in a timely manner.Liaise with staff, pupils and suppliers to support the department and school’s aims and objectives.Be involved in promoting the effective and appropriate use of IT equipment to staff, pupils and parents.Contribute to the school’s IT development plan to ensure effective and timely implementation within allocated areas of responsibility.Maintain access information for information systems and be an administrator for all domain users and email accounts.
Facilities and software maintenance
Keep up-to-date with developments in IT and update practices where necessary.Undertake maintenance of all IT hardware, software and the school’s network.Carry out regular testing on all IT facilities and software.Carry out the installation of hardware, software and any other IT equipment, ensuring they are safe before use.Repair and maintain IT equipment to maximise efficiency.Install updates on school software and hardware as soon as they are available.Maintain an asset register for all IT equipmentAssist in the maintenance of the school’s internal intranet and external website, in line with SLT requests.Maintain a database of all software licences, ensuring all software is properly licensed.Ensure the correct disposal of damaged equipment in line with current procedures and legislation.Technical Support
Assist with the school’s helpdesk provision, ensuring timely resolution to requests and problems and provide regular status updates.Keep up-to-date with, and provide support on, the main software packages used within the school.Set up equipment to support the delivery of the curriculum.Provide advice and training to staff on IT software where required.Troubleshoot issues on staff and pupil computers, such as software, hardware, configuration and user errors, and ensure these are dealt with in a timely manner.Be available to work (on occasion) varied hours to support events that require IT and AV assistance.Provide high-quality user support in all areas of the school’s IT systems.Assist with printer and copier support as required.Data Management
Ensure all data is handled, stored and disposed of in accordance with the Data Protection Act 2018 and the UK GDPR.Install software to ensure the safety of school data and report any breaches to the DPO.Be jointly responsible for the school’s data management software, including fault resolution, updates, data backups and transfers.Ensure that you demonstrate the highest possible levels of responsibility and integrity when dealing with the information, data and access to the school network and its resources.Cybersecurity
Assist with ensuring the school meets RPA cybersecurity requirements, including user training and awareness.Serve as a first responder to suspected security incidents e.g. Phishing attempts, virus outbreaks, unauthorised access and escalating serious issues as per the school’s incident response plan.Ensure access and control is enforced for staff and students ensuring appropriate permissions are set for the network and applications.