About this role
Job summary
At South London and Maudsley NHS Foundation Trust, we believe in providing excellent care which is delivered with pride and compassion. Everything we do is to improve the lives of the people and communities we serve and to promote mental health and wellbeing for all.
This is an exciting opportunity for a motivated leader with strong operational experience who thrives in a dynamic clinical setting and is passionate about improving outcomes for children, young people and families.The successful candidate must be a proactive and highly organised Business Manager to support the operational and strategic delivery of our National & Specialist CAMHS Outpatient Services. This requires strong problem-solving, planning, and influencing skills within a complex, specialist outpatient department
Main duties of the job
o Ensure effective operational systems are in place to meet Care Quality Commission (CQC) standards and deliver high-quality services.o Oversee performance reporting, manage waiting times, monitor data quality, and support clinical activity reporting.o Lead on risk management, health and safety compliance, incident reporting, and business continuity planning.o Support clinical teams with performance insights and data analysis.o Contribute to business planning, strategic proposals, and service improvement initiatives, including marketing and communication.o Manage staffing processes, oversee expenses and invoicing, and ensure accurate financial and activity reporting.o Line-manage administrative and clerical teams, including recruitment, supervision, appraisals, and training compliance.o Address performance issues within the team in accordance with Trust policies.o Lead on service-wide projects, support ICT implementations, and resolve estates issues promptly.
About us
Flexible working:
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm giving you the very best of good work life balance. On some occasions work may also be required outside of these core hours, for example at weekends and evenings. (This may include working early mornings, later evenings or Saturdays as part of the core working hours/working pattern for this post)
About our locations:
Maudsley Hospital (headquarters)This full-time post is currently based at the Michael Rutter Centre, Maudsley Hospital, Denmark Hill, London. SE5 8AZ., but travel between the Out-Patient sites may be required. Please note the planned move to the Pears Maudsley Children and Young People (PMCYP) at the same site in May 2026)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin Park and the vibrant high-street that offers great shopping opportunities and with a wide range of restaurants.
Job description Job responsibilities
Operational & Performance Management
Ensure operational systems meet CQC standards and support high quality service delivery. Oversee performance reporting, waiting times, data quality (ePJS), and clinical activity monitoring. Lead on risk management, health and safety compliance, Datix reporting, and business continuity planning. Support clinical colleagues with performance data, insights and reporting.
Business & Service Development
Contribute to service business planning, strategic proposals, and service improvement initiatives. Support marketing and communication activities for the service.
Finance & Information Management
Manage staffing establishment processes (ECFs), expenses, invoicing and income monitoring. Coordinate monthly performance reports and contribute to commissioning returns. Work with teams to ensure accurate recording of clinical activity and achievement of waiting time targets.
People Leadership
Line manage administrative and clerical teams across CAMHS Outpatients. Oversee recruitment, supervision, appraisals, PDPs, and training compliance. Manage performance issues (sickness, conduct, capability, time keeping) in line with Trust policies.
Project & Operational Support
Lead service wide projects as delegated by the Service Manager. Act as E Rostering super user and support ICT implementation projects. Ensure estates issues are escalated and resolved promptly.
Person Specification
Qualifications Essential
Relevant Degree or Professional Qualification or Equivalent Operational Experience (A)
Desirable
CMS/DMS in NHS Management or other management qualifications (A)
Experience Essential
Significant experience in operational and supporting strategic development in a health or social care setting (A & I) Experience of performance management Dashboards, eg quality, safety, governance and CQC compliance (A & I) Financial management experience (A & I) Internal & external stakeholder engagement and communication Managing operational risk and Business Continuity plans Supporting Business planning Staff management, staff performance and supervision experience (A & I)
Desirable
Experience of working in a changing environment (A & I)
Understanding and Knowledge Essential
Proficient use of Microsoft Outlook, Word, Excel and PowerPoint (A & T) Knowledge of the Care Quality Commission (A & I)
Skills and Abilities Essential
Ability to assess, prioritise and organise oneself and others (A & I) Ability to use own initiative (A & I) Ability to work to deadlines (A & I)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name South London and Maudsley NHS Foundation Trust
Address Pears Maudsley Centre for Children and Young People
Denmark Hill
London
SE5 8AZ
United Kingdom
Employer's website https://www.slam.nhs.uk/ (Opens in a new tab)