About this role
Job summary First impressions matter. As a Lead Receptionist you play a pivotal role in setting the tone for every interaction. You are the first face and first conversation visitors to Pinhoe View in Exeter will experience. Your warm and friendly personality will shine through as you greet and assist staff, visitors and service users. In this exciting role at Pinhoe View, each day brings different challenges and experiences. Working along side the reception team your key responsibilities will be welcoming all visitors in a friendly manner, co-ordinating the office diary for meetings and events and efficiently handling telephone calls, emails and post. Ensuring the safety and security of service users, staff and visitors is a top priority. Youll oversee visitor sign ins, conduct security checks and manage the distribution of keys and security badges. You will oversee the service provided by reception and ensure that all reception processes are followed by both the receptionists and any staff covering reception.
Main duties of the job A Lead Receptionist plays a critical role in shaping the first impression and setting the tone for interactions within Pinhoe View, Exeter. As the face and initial point of contact, the role involves assisting staff, visitors, and service users with a warm demeanor. Key responsibilities include managing the reception area, coordinating office diaries, handling communication, and ensuring safety and security measures are upheld. The position offers diverse daily challenges and opportunities for career growth through training at Elysium Healthcare. Skills in MS Office, communication, and previous leadership experience are essential alongside confidentiality, organizational, and interpersonal skills.
About us You will be working for Elysium Healthcare, a well-established, stable, and agile company with a workforce exceeding 8,000. The company operates with a unique care delivery model spanning over 80 services across England and Wales, covering areas such as Mental Health, Neurological, Learning Disabilities, and Autism, among others. Elysium Healthcare prides itself on providing opportunities for growth and movement within its network, promoting the welfare and safeguarding of service users. As part of Ramsay Health Care, the organization extends globally across 10 countries, boasting a vast employee base of over 86,000 people. Recruitment is in line with safer staffing practices with a commitment to inclusive, accessible recruitment.
Job description Job responsibilities
First impressions matter. As a Lead Receptionist you play a pivotal role in setting the tone for every interaction. You are the first face and first conversation visitors to Pinhoe View in Exeter will experience. Your warm and friendly personality will shine through as you greet and assist staff, visitors and service users.
What you will be doing
In this exciting role at Pinhoe View, each day brings different challenges and experiences. Working along side the reception team your key responsibilities will be welcoming all visitors in a friendly manner, co-ordinating the office diary for meetings and events and efficiently handling telephone calls, emails and post.
Ensuring the safety and security of service users, staff and visitors is a top priority. You’ll oversee visitor sign ins, conduct security checks and manage the distribution of keys and security badges.
You will oversee the service provided by reception and ensure that all reception processes are followed by both the receptionists and any staff covering reception.
There’s also a huge range of courses on offer to help grow and develop your career. If you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals.
As a Lead Receptionist you will be:
Welcoming all visitors in a friendly manner and ensuring the sign the visitor book. Supervising and training reception team (if applicable). Maintaining the upkeep of the reception area & meeting rooms are presentable. Managing the office diary for meetings, events, training days and therapy sessions. Updating and creating all reception data, policies and procedures. Ensuring confidentially and security to the service. Receiving and dealing with telephone calls, emails and post. Ad hoc administration tasks. Ensuring all appropriate leaflets and brochures are on display. Managing deliveries To be successful in this role, you will have:
Working knowledge of MS Office Good standard of spoken and written English Good IT skills Excellent communication skills (written and verbal) Ability to work on own initiative and as part of a team Excellent organisational and prioritisation skills Excellent interpersonal skills Ability to understand the responsibilities of working with confidential and sensitive information Previous experience of leading a team Where you will be working:
Location: Pinhoe View, College Way, Exeter, EX1 3PZ Pinhoe View is a new purpose-built facility where a range of mental health services are provided for adults with acute mental health conditions across two wards and eight individual flats. The 24-hour acute inpatient service is supported by a full multidisciplinary team, which specialises in the assessment, treatment and stabilisation of people suffering from a significant mental health episode and in crisis.
What you will get:
Annual salary of £25,935 The equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off! Free meals and parking Wellbeing support and activities to help you maintain a great work-life balance. Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There is also a range of other benefits including retail discounts, special offers and much more. About your next employer:
You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.
Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.
Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.
Person Specification
Qualifications Essential
To be successful in this role, candidates are expected to have working knowledge of MS Office, good IT skills, excellent communication skills in English, and experience in leading a team. The ability to work independently and as part of a team, excellent organizational and prioritization skills, interpersonal skills, and understanding the responsibilities surrounding confidential and sensitive information are crucial.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Elysium Healthcare
Address Elysium Healthcare
Exeter
EX1 3PZ
United Kingdom
Employer's website https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)