About this role
Job summary
An opportunity has arisen for an innovative and conscientious administrator to join our supportive Community Mental Health Team (CMHT) in Harrogate. This post is part-time, 22.5hours per week, working Mondays, Wednesdays and Fridays. Standard working hours must fit between 8:00am and 6:00pm.
The team are based at Hummingbird House in Harrogate and provide community-based support to people aged between 18 and 65 years old, who are experiencing challenges with their mental health. The building is a short walk from the bus or railway station and is easily accessible by car, bus and bicycle.
The CMHT is a multi-disciplinary team made up of medical staff, mental health nurses, psychologists, social workers, support workers and administrative staff. As a key member of this supportive and friendly team, you will work in an open plan office alongside them.
If you are looking for a new challenge, have a desire to be part of a team striving to make a difference, we will welcome your application for this role.
Please do consider making contact with the recruiting manager for an informal conversation prior to submitting an application, we'd like to hear from you.
You must have the Right to Work in the UK in order to be successfully appointed to this role.Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a health care setting and a 'can do' attitude.
This role is at the heart of a dedicated and caring team and is a pivotal role in the day-to-day operations. As part of the administration team you will work closely with Nursing colleagues, Social Workers and Support Workers, supporting them in ensuring that high standards are maintained and that they have everything they need to provide the best possible care for the service users.
We are looking for someone who feels comfortable multi-tasking in a busy environment, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.
About us
With a starting salary of £25,760 per annum (pro rata), a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays pro rata) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, it's not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression.
All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations.
Staff recognition is very important to us; we work closely with colleagues from across the Trust to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes; highlighting the outstanding work being done every day.
We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high-quality care for our service users. The kind of care we would want for ourselves and for our loved ones.
Job description Job responsibilities
The following responsibilities are examples, please refer to the attached Job Description for the complete picture.
Generic administrative activity including answering and making telephone calls, reviewing and appropriately responding to emails and letters, liaising with other services and partner organisations across the localities, purchasing, extensive calendar management (e.g. organising appointments/meetings/events), minute taking, data input onto Healthcare PMS, filing and documentation prep (e.g. case notes), photocopying.
To be: a point of contact for the clinical team, for service users, carers and visitors; responding to enquiries in a professional, compassionate and patient manner; to assist in cross-cover support as required for other community teams when required; to promote a positive image of the mental health service, the Trust and the people who access our services.
Person Specification
Qualifications Essential
Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
Experience Essential
Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information). Customer Service experience (face to face, answering calls, correspondence). Experience of organising completing demands and workloads. Experience of setting up and maintenance of administrative systems and processes. Experience of working autonomously and proactively.
Desirable
Experience of supporting/supervising staff. Experience of handling monies and working within financial guidelines.
Knowledge Essential
Comprehensive knowledge of Microsoft Office applications. Understanding of data protection and the need for confidentiality and how to maintain this. Knowledge of office systems and processes.
Desirable
Knowledge of NHS systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Tees Esk and Wear Valleys NHS Foundation Trust
Address Hummingbird House
31-33 Victoria Avenue
Harrogate
HG1 3QE
United Kingdom
Employer's website https://www.tewv.nhs.uk/ (Opens in a new tab)