About this role
Job summary
Working days and hours: Wednesday, Thursday and Friday - 13:30 -18:30
The candidate must demonstrate excellent interpersonal, communication, customer service and organisation skills, together with the ability to work well under pressure whilst juggling a varied workload.
We are willing to train and develop the right applicants and over the years staff have been developed and promoted to senior positions within the practice. We believe our staff are important and the management team are very supportive.
Starting salary will dependent on experience and raising after completion of a successful 6-month probation period, 25 days annual leave, plus Bank Holidays and membership to the NHS pension scheme.
Candidate must have a minimum of 3 GCSEs level 9-4 (or equivalent).
Main duties of the job
The role involves:
providing front-of-house customer service to all stakeholders in a professional and friendly manner
Answering, screening and navigating incoming phone calls
Providing accurate information to callers and signpost to the appropriate person
Booking of appointments
Administration of prescription requests and enquiries
Administration of patient tasks
Registration of new patients
Deducting ex-patients
Opening and distributing post
Scanning of clinical correspondence
Closing date is mid-night on Sunday 14th June 2026, interviews will be held in person on Wednesday 24th June 2026 at Hucclecote Surgery.
Hucclecote Surgery is a safer recruiter and equal opportunities employer
A standard DBC clearance will be required for this post
About us
Hucclecote Surgery is a bustling, busy, forward thinking GP Practice on the outskirts of Gloucester City. Our clinical team look after 9,000 patients and this is only possible with the dedicated support and hard work from our reception and administrative teams.
Job description Job responsibilities
Please refer to the attached job description for full details on duties, responsibilities, and role requirements
Person Specification
Qualifications Essential
English language GCSE (level 9-4) or equivalent Mathematics GCSE (level 9-4) or equivalent
Desirable
Business Administration GCSE or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hucclecote Surgery
Address 5a Brookfield Road
Hucclecote
Gloucester
GL3 3HB
United Kingdom
Employer's website https://www.hucclecotesurgery.co.uk/ (Opens in a new tab)