About this role
Job summary
The Head of Service for EMS Coordination has responsibility for the three EMS Coordination Centres across Wales. This is a key leadership role in the Coordination and Integrated Care Department and indeed within the Trust Operations Directorate.
The successful candidate will have the opportunity to be at the forefront of service delivery of emergency ambulance services in Wales and will contribute to the ambition of the Trust in "Providing the right care and advice in the right place every time".
This is an exciting time to join the Welsh Ambulance Service as we continue our journey to service transformation, where EMS Coordination will play a pivotal role in ensuring patients across Wales receive a quality, timely, patient focused service.
This is a key senior leadership role and if you are ready for that next step in your career and want to help lead and shape ambulance services then this is an opportunity to deliver the best possible services to patients and communities across Wales.
Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications havebeen received.
Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made inEnglish. Please check your email account regularly.
Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Main duties of the job
Head of Service, EMS Coordination
If you have senior experience in an emergency service, health care contact centre or control room environment, this role could be right for you.
Working to the Assistant Director of Operations, Coordination and Integrated care, you shall lead a team of Service Managers to provide timely and safe services to those calling 999 in Wales. This area of work is fast paced with a high degree of technology focus to realise and exploit all the benefits to be had. We expect the role to be high profile, internally and externally, so you should be prepared to represent the Trust as required.
If you can help us to continue to evolve to meet the emergency and unscheduled health needs of the public in Wales, have the experience,knowledge, and skills for this exciting position and want to be part of something special as we develop #TeamWAST, we would love to hear fromyou.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Job description Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now toview in Trac
Person Specification
Qualifications and Knowledge Essential
Masters level qualification in a relevant subject or equivalent experience working at a senior level in a service delivery environment. Leadership and/or Management Qualification Level 5 or equivalent Current Silver/Tactical Commander qualification. Required to successfully complete the Gold/Strategic qualification post-appointment. Full UK driving licence
Experience Essential
Senior Management experience in an operational emergency service/healthcare contact centre/control room delivery environment. Experience of working in partnership with trade unions/other partners with an understanding of the principles of partnership working. Strong evidence of working across sectors/inter-agency. Experience implementing service improvement plans to include financial and resource accountability Experience in workforce planning. Proven ability to translate strategy and plans in operational activity
Skills and Attributes Essential
Proven track record in delivering operational and cultural change. Ability to work under pressure to achieve tight deadlines. Proven leadership and team working skills. Proven ability to motivate and inspire staff. Ability to manage performance and implement quality systems. Proven ability to be resilient under pressure. Honest and demonstrate a high degree of integrity. Exemplary personal standards of conduct and behaviour. Commitment to the development of managers and staff.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Welsh Ambulance NHS Trust
Address Vantage Point House
Ty Coch Way
Cwmbran
NP44 7HF
United Kingdom
Employer's website https://www.ambulance.wales.nhs.uk/en/5 (Opens in a new tab)