About this role
Job summary
To provide and manage an efficient and effective full administration service for the Nurses and designated clinical staff.
To act as first point of contact for all forms of communication for the Nurses and the wider team. To monitor the timetable and diary of the Consultants, taking an overview of the co-ordination of both clinical and other commitments.
Responsible for organising and communicating appointment and admission related information to patients and /or carers.To support the administrative pathway ensuring patients are seen within the mandatory waiting time targets.
Directly supervise the Specialty Administrator and Speciality Assistant team ensuring the efficient running of the service.
Main duties of the job
To provide a comprehensive secretarial and administrative service to the Nursing team and wider multidisciplinary team. Responsibilities include day-to-day management of nurses' diaries, organising clinic commitments, arranging appointments, and maintaining oversight of team timetables to ensure full utilisation of clinic capacity. Ensure clinics are fully prepared by confirming availability of referral letters, clinical reports, correspondence, and investigation results. Take minutes of formal meetings and distribute actions as required.
The role is responsible for ensuring compliance with National and Trust Referral to Treatment (RTT) standards and Access Policy. This includes monitoring referrals awaiting consultant action, ensuring diagnostics and follow-up appointments are processed within RTT timescales, and operating a robust failsafe system to track and review patient pathways. Regularly validate waiting lists, take action where required, record outcomes, and remove patients from waiting lists appropriately in line with policy.
Maintain accurate and up-to-date patient records, filing correspondence, reports, and test results correctly. Monitor clinic bookings, manage cancellations and reorganisation of appointments, delegate tasks where appropriate, and keep patients informed of any changes
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
We are Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
Person Specification
Training & Qualifications Essential
Good standard of secondary Education
Desirable
Previous experience with 'customer care' role
Experience & Knowledge Essential
Experience working with IT systems
Desirable
Previous NHS experience
Skills & Ability Essential
Excellent communication skills
Desirable
Knowledge of day to day running of a ward
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire Hospitals NHS Foundation Trust
Address Royal Hampshire County Hospital
Romsey Road
Winchester
SO22 5DG
United Kingdom
Employer's website https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)