About this role
Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for the detailed job description of the role.
This post is only open to internal applicants
Main duties of the job
The perioperative care team at the University Hospital Southampton NHS foundation trust (UHS) are delighted to be able to offer a fantastic opportunity for a customer focused, friendly and enthusiastic individual to join our expanding and innovative team.
UHS offers fantastic training and development giving you the best possible opportunities to achieve the career you want. Development of our staff is central to the delivery of high quality, safe and effective care. We can offer opportunities to develop within a supportive environment, and our staff survey results reflect our commitment to facilitate your career progression.
About us
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS, we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Job description Job responsibilities
The successful candidate will be responsible for providing administrative and patient support with My Medical Record (MyMR) which is used within perioperative care to deliver our digital screening for patients.
This dynamic and integral role will support patients signing up to MyMR face to face or over the telephone, coordinate the training of the clinical team in using MyMR, to work with clinical teams to identify patients to be signed up to use MyMR or other health apps and support processes e.g in clinic and help/support with other patient facing digital platforms and tools.
Where required they will supervise, support and train band 2 staff working within the clinical service. They will be expected to manage their own workload, working autonomously and as part of a team.
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the Job Description and Main Responsibilities section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Please visit our social media platforms, to find out more about working at the trust:
Person Specification
Qualifications, knowledge and experience Essential
Health and physical abilities sufficient for the post (if necessary with reasonable adjustments with respect to the Equality Act/Disability Discrimination Act) GCSE Level or equivalent qualifications to include English Language Evidence of recent further professional development Educated to NVQ3 standard in a relevant subject or able to demonstrate an equivalent level of knowledge and skills plus proven experience and specialist knowledge of project administration Experience working in a customer service environment Experience in training and supporting customers or service users on new systems/processes Travel between Trust sites and to off-site location when required Out of hours working to meet the requirements of the programme when required
Desirable
Experience and understanding of key systems and processes required to support a busy and challenging office NHS experience Experience in IT-based training environment Experience in a supervisory role Experience of managing customer complaints Experience working with diverse audiences (eg. volunteers, patients and/or community groups).
Trust Values Essential
Patients First Always Improving Working Together
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospital Southampton NHS Trust
Address University Hospital Southampton
Tremona Road
Southampton
SO16 6YD
United Kingdom
Employer's website https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)