About this role
Job summary
To deliver a high-quality administrative and clerical service, ensuring an effective, efficient, and patient-focused service across Ocular Oncology, Medical Retina, Ocular Plastics, and Orbital services.
The post holder will have a comprehensive understanding of all administrative processes across these specialties and will support the development and maintenance of SOPs. They will be responsible for coordinating referrals, managing patient pathways, overseeing appointment bookings, and supervising the day-to-day administrative function across these teams.
The role includes providing guidance and support to administrative staff, ensuring consistency of processes, and maintaining high standards of service delivery. The post holder will liaise with patients, clinicians, and external organisations to ensure smooth and efficient service provision.
They will demonstrate excellent knowledge of the 18-week RTT pathway, contribute to performance monitoring, and support training of staff. A strong understanding of confidentiality, data protection, and the ability to work under pressure is essential.
Main duties of the job
Supervise and support administrative staff across multiple ophthalmology specialties
Manage referrals, patient pathways, and appointment bookings in line with RTT targets
Monitor waiting lists and escalate potential breaches.
Maintain accurate patient records and ensure data quality and confidentiality.
Handle enquiries and correspondence with patients, clinicians, and external agencies.
Provide training and act as a point of escalation for administrative issues.
Support service delivery, quality standards, and general administrative functions.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Directorate of Ophthalmology offers diagnosis and treatment for patients with a wide range of eye conditions, including glaucoma, cataract, oncological disease, corneal and retinal conditions, and trauma.
As well as serving the needs of the city of Sheffield, the Directorate provides a tertiary service for the region and beyond. The Directorate is a national centre for Ocular Oncology. There are 100,000 attendances in the department every year. Nurses and Technicians in the department have extended their practice to include some screening and monitoring procedures, minor operations, and treatments in the clinics.
The Directorate also operates an Emergency Eye Centre. Approximately 8000 surgical procedures are treated each year, most on a day case basis.
Job description Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications Essential
GCSE (or equivalent) in English and Maths at Grade C/4 or equivalent experience
Desirable
NVQ Level 3 in Business Administration (or equivalent)
Experience Essential
Experience working in an administrative/office environment Experience in a customer service or patient-facing role Experience handling confidential information
Desirable
Experience within the NHS or healthcare setting Experience of supervising or supporting staff
Special Skills/Aptitudes Essential
Knowledge of Microsoft Office (Word, Excel, Outlook) Understanding of confidentiality and Data Protection Good organisational and time management skills Ability to prioritise workload and work under pressure Effective communication skills Ability to work independently and as part of a team Attention to detail and accuracy
Desirable
Knowledge of PAS systems (e.g. Lorenzo) Knowledge of RTT (18-week pathway)
Other Factors Essential
Ability to maintain confidentiality
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sheffield Teaching Hospitals NHS Foundation Trust
Address Royal Hallamshire Hospital
Glossop Road
Sheffield
S10 2JF
United Kingdom
Employer's website https://www.sth.nhs.uk (Opens in a new tab)