About this role
Job summary
Whilst we welcome all applications from all suitable candidates, unfortunately, we will not be offering sponsorship for this role.
We are a friendly multidisciplinary team working with adults who have a learning disability, based at Saffron Ground, covering the East and North Hertfordshire Community.
You will work closely alongside another Assistant Administrator and 2 Senior Administrators in the team to offer full administrative support to the clinicians and other members of our large team.
The role is advertised as 37.5 hours a week, 5 days per week 9am-5pm. The role is fully office based.
Main duties of the job
To provide comprehensive and proactive general administrative and clerical support ensuring that all administrative process and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of the office and its overall effectiveness.
About us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 4000 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?
Job description Job responsibilities
Please see Job Description & Person Specification attached for full details.
This includes details of the main responsibilities of the post.
Person Specification
Qualifications Essential
Maths and English GCSE (Grade C or above), or equivalent. NVQ level 2 in Business Administration Good general Microsoft Office IT skills
Desirable
Willingness to complete an apprenticeship NVQ Level 3 Business Administration
Previous Experience Essential
Administration experience in a busy office environment Experience working as part of a team
Communication Skills Essential
Able to communicate effectively in written and verbal English Language Effective listening skills Good Keyboard and IT skills Report-writing skills, etc. oAble to provide and receive routine information requiring tact or persuasive skills, considering barriers to understanding. Eg. anxious patients, cultural differences, language or communication difficulties
Analytical Skills Essential
Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload. Problem solving Good organisational skills, including diary & email management
Physical Skills Essential
Good working knowledge of Microsoft Office and patient records Car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving), due to the location of the office.
Desirable
Touch Typing Audio Typing
Physical effort Essential
Low level moving and handling certain items, eg: taking delivery of equipment Long periods VDU use
Mental Effort Essential
Articulate, calm, polite and well-motivated, with a positive attitude to customer care Maintain good level of concentration despite frequent interruptions. Due to the client group having some challenging behaviour, you may be exposed to challenging conversations. Work pattern can be unpredictable. Concentration for e.g. preparing notes, filing, taking, and accessing patient details, answering queries, processing data and records.
Emotional Effort Essential
You may be required to manage distressed or emotionally-charged clients over the phone. Indirect exposure to distressing circumstances by typing letters and reports.
Other Essential
Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Desirable
Willingness to cover in other geographical locations Flexible attitude and approach to work Knowledge of PARIS and/or Liquid Logic Knowledge of NHS ordering systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hertfordshire Partnership University NHS Foundation Trust
Address Saffron Ground
Ditchmore Lane
Stevenage
SG1 3LJ
United Kingdom
Employer's website https://www.hpft.nhs.uk/careers/ (Opens in a new tab)