About this role
Job summary
The post holder is a Care Coordinator, who acts within appropriate boundaries, working primarily with the Social Prescribing Team within the Primary Care Team. The Social Prescribing Team work alongside GPs looking after patients non-clinical needs. We recognise that lots of thing affect wellbeing and not everything can be fixed by medicines. The Social Prescribing Team help patients find non-clinical support and solutions to help them feel better. The Care Coordinator provides vital support to the Social Prescribing Team by doing administration support, researching resources available across the city that patients can access and supporting a small number of individual patients.
Main duties of the job
Work alongside Social Prescribers to help manage and assist aspects of their caseload and responsibilities.
The post holder will be an important part of the Social Prescribing team, building relationships with other community providers, community services and working closely in partnership with other staff within the PCN.
About us
Island City Network is an innovative, friendly and forward thinking healthcare group.We are located in the fascinating Historic Naval City of Portsmouth on the South Coast. Where we lead others follow. General Practice is changing at pace and we see this as a positive and opportunistic challenge.
Island City Network includes Island City Practice, and Derby Road Group Practice.Our combined list size is c.53,892 patients. Island City Network is proud and enthusiastic to be an inventive front runner in the new era of The Primary Care Network.
Job description Job responsibilities
Work alongside Social Prescribers to help manage and assist aspects of their caseload and responsibilities.
Play an active role (calls to patients) in data gathering for the pro-active care initiative
Research new available resources using the internet, phone and face to face visits
Maintaining the resources database
Data entry to support reporting
Manipulating our unique database to provide reporting
Managing referral allocation daily and waiting list management
Organising group session administration and patient communication
Supporting a small number of patients to access support
Providing support to Portsmouth Social Prescriber Team by arranging meetings, minute taking, arranging speakers and training
Managing budgets and keeping accurate records
Designing newsletters for patients and internally
General admin support for the team which can include referrals, general communication, diary management and training
The role may involve innovative project work in line with new and future opportunities that are identified by Island City Network
Person Specification
Experience Essential
High level of written and verbal communication skills and the ability to communicate effectively both verbally and in writing, with people, their families, carers and other stakeholders Good working knowledge of Word, Excel, PowerPoint and Outlook Ability to maintain effective working relationships with all colleagues and to work flexibly and enthusiastically within a team or working under own initiative Ability to identify risk and assess and manage when working with individuals To promote collaborative working Ability to demonstrate personal accountability, resilience and work well under pressure Ability to organise, plan and prioritise under own initiative and when under pressure and meeting deadlines Knowledge of and ability to work to policies and procedures including confidentiality, safeguarding, information governance and health and safety Ability to actively listen, empathise and provide personalised support in a non-judgemental way, to inspire trust and confidence and motivate people to reach their potential Ability to provide a culturally sensitive service, supporting people from all backgrounds and communities, respecting lifestyle and diversity Commitment to reducing health inequalities and proactively working with to reach people from diverse communities
Desirable
Meets DBS reference standards and criminal records checks Willingness to work flexible hours when required to meet work demands Good Sense of Humour
Qualifications Essential
GCSE in English and Maths Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook Strong organisational skills including planning, prioritising, time management and record keeping Demonstrable commitment to professional and personal development Willing to travel across PCN sites if / when required
Desirable
Experience of working in a healthcare setting Working knowledge of SystmOne Ability to work collaboratively, liaising with other stakeholders as needed for the collective benefit of patients including GPs, Practice Nurses, healthcare professionals and other PCN staff Understanding of the wider determinants of health, including social economic and environmental factors and their impact on communities, individuals, their families and carers Ability to recognise and work within limits of competence and seek advice when needed Familiar with local resources and services and how to access them. Knowledge of safeguarding policies and processes
Generic Responsibilites Essential
Health and Safety / Risk Management The post holder will be trained in and expected to use the personal security systems available within the practice To identify any risks involved in their work activities and undertake them in a way that manages the risks The post holder must comply at all times with the practices Health and Safety policies, in particular by following agreed safe working procedures and reporting clinical incidents using Significant Event Reporting system To use computers safely and appropriately Information Governance The practice is registered under the Data Protection Act 1984. The post holder will comply with the Data Protection Act and the Access to Health Records Act, the General Data Protection Regulations 2018 and the practice policies regarding information governance at all times. You must not at any time use the personal data held by the practice for a purpose not described in the Register entry or disclose such data to a third party. If you are in any doubt regarding what you should and should not do in connection with the Data Protection Act, then you must contact your line manager Confidentiality All dealings within the Practice remain strictly confidential and the post holder would be expected to maintain this confidentiality at all times. You will have access to confidential information relating to Practice business and to individuals. You are required to exercise due consideration in the way you use such information when carrying out your duties. Should you have any doubts regarding the use of information in carrying out your duties, you should seek advice from your line manager Equality and diversity The post holder must co-operate with all policies and procedures designed to ensure equality of employment and treatment in line the Practice Equal Opportunities Policy. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation or religion
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Island City Network PCN
Address Lake Road Health Centre
Nutfield Place
Portsmouth
PO1 4JT
United Kingdom
Employer's website https://www.islandcitypractice.nhs.uk/ (Opens in a new tab)