About this role
Job summary An exciting opportunity has arisen within AMS CSU Quality Team for a patient experience lead.
The successful candidate will lead the implementation of systems and processes to ensure the Trust meets its statutory duties in relation to patient, carer and public involvement within operational services delivered by the department.
Main duties of the job The successful candidate will supervise the patient, carer and public involvement team. Whilst being responsible for providing performance information, reports and assurance for Trust groups and relevant CQC indicators is provided in a timely manner.
They will lead on the design and delivery of training programmes and training sessions. The post holder will lead the implementation of the operational service improvement programmes and have direct contact with external stakeholders, patient, carer and public involvement forums.
About us The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.
Our vision is to provide the highest quality specialist and integrated care.
We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.
Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.
Job description Job responsibilities Why you should join our Team
Leeds Teaching Hospitals is one of the biggest NHS Trusts in the country, offering a range of both general and specialist hospital services with excellent clinical outcomes for patients. We have an international reputation for excellence in specialist care, research and academic training.
Our vision as a Trust is to be the best for specialist and integrated care. This is underpinned by our values - The Leeds Way. The Leeds Way defines who we are, what we believe and how we will work together to deliver the best outcomes for our patients.
AMS is the largest CSU at Leeds Teaching Hospital NHS Trust, and we aim to deliver the highest quality service for our patients. Leeds has a reputation for clinical excellence as the largest teaching hospital in Europe. We are committed to working in line with the values described in The Leeds Way to make work rewarding as well as challenging.
What you will bring to the role The successful candidate will lead the implementation of systems and processes to ensure the Trust meets its statutory duties in relation to patient, carer and public involvement within operational services delivered by the department
They will supervise the patient, carer and public involvement team. The post holder is responsible for providing performance information, reports and assurance for Trust groups and relevant CQC indicators is provided in a timely manner.
They will also lead on the design and delivery of training programmes and training sessions. The post holder will lead the implementation of the operational service improvement programmes and have direct contact with external stakeholders, patient, carer and public involvement forums.
The successful candidate will also lead the production and co-ordination of complaint responses/meetings.
About Leeds Teaching Hospital NHS Trust Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred Collaborative Fair Accountable Empowered
All our actions and endeavours will be guided and evaluated through these values
We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.
Sponsorship Eligibility To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
Person Specification
Qualifications Essential
Post-graduate degree in a relevant subject or equivalent relevant experience Evidence of a higher level of knowledge relating to Patient Experience, PCPI, social or health policy. The post holder will have experience of handling and working with complex data. Evidence of significant personal and professional development in last three years.
Desirable
European computer driving licence Customer service training Evidence of education in health or social care
Experience Essential
Substantial insight of national policy and current strategies with regard to patient care and public involvement. Evidence of significant knowledge of national/local policies for interpreting provision within healthcare settings, Enhanced knowledge and understanding of Equality & Diversity and how this impact on patient experience work streams. Proven experience of leading the development of and delivery of education and training programmes and teaching sessions relating to the patient experience framework. Evidence of experience working in a clinical/patient, public or customer facing role and implementing new systems and processes that are patient focused. Previous experience working in a clinical leadership role. Experience of leading others to meet challenging workloads. Knowledge and experience of audit processes within healthcare, research and patient survey construction and delivery Evidence of managing change processes and an understanding of the challenges this may bring.
Desirable
Previous experience of data analysis and reporting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Leeds Teaching Hospitals
Address St James’s University Hospital
Leeds
West Yorkshire
LS9 7TF
United Kingdom
Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)