About this role
Job summary
An exciting opportunity has arisen to join the Breast Improvement Pathway Team, a newly established team working closely with the Breast Disease Group to enhance and streamline the breast cancer patient pathway.
We are seeking a motivated and proactive individual to support a more efficient, co ordinated and equitable approach to patient care. You will play a key role in improving how patients progress through their treatment journey, ensuring timely, well organised and compassionate care.
In this role, you will:o Collaborate with clinicians, the wider multidisciplinary team, patients and carers to support care co ordinationo Use multiple IT systems to improve pathway efficiency and accuracyo Support administrative process improvements, reducing burden on clinical teamso Contribute to pathway development, promoting service improvement and equityYou will join a supportive team including two pathway navigators, a Band 5 Support Manager and the Breast Pathway Project Manager. This evolving role offers opportunities for growth and involvement in service development.
Contract: Fixed term (6 months), full-time (37.5 hours per week).If you are passionate about improving patient experience, have strong organisational and communication skills, and enjoy collaborative working, we would love to hear from you.
Main duties of the job
We are seeking an enthusiastic and motivated individual with a passion for improving patient care. The ideal candidates will have experience of working within cancer services and an understanding of the cancer pathway. Strong organisational and communication skills, together with proven administrative experience, are essential.
Based at The Christie, you will work as part of the Breast Pathway Improvement Team to streamline the breast pathway across Greater Manchester. You will collaborate closely with the Breast Disease Group, Multidisciplinary team members, Patients and carers to support effective co-ordination from referral to treatment.
You will be expected to work both autonomously, with the wider breast disease group, and as part of this exciting new team. Contributing to pathway redesign and continuous service improvement to enhance the patient experience and ensure timely, co-ordinated care.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description Job responsibilities Communications and Relationships
The post-holder will be required to:
1. Organise and prioritise the designated workload in order to meet the needs of the service.
2. To work autonomously and as part of the new team and wider breast disease group.
3. Demonstrate a professional approach to work and to promote positive and collaborative working relationships with other departments/multidisciplinary teams across the Trust and other Hospital Trusts.
4. Working collaboratively with the relevant treatment scheduling teams to provide a seamless service, which is responsive to patients, carers and relatives needs.
5. Communicate effectively with members of the multidisciplinary team and relevant personnel from other Hospital Trusts to avoid delays in pathways.
6. May involve assist in triaging new appointments and arranging follow up appointments, scheduling treatments as directed by the clinical team.
7. Build and maintain a close relationship with the Performance Team to assist in identifying and resolving pathway blockages.
8. Ability to promote patient centred care and establish good relationships with patients and the clinical teams and wider MDT.
Planning and Organisational Skills The post-holder will be required to:
1. Ensure that all aspects of care/interaction with patients, carers and relatives are documented in line with Trust policies on Trust systems and departmental databases.
2. Assist the clinical team with audit of administrative processes
3. Participating in meetings as requested by the Breast disease groupsResponsibility for Patient Care
The post-holder will be required to:
1. May involve assisting in triaging and arranging new and follow up appointments, scheduling treatments as directed by the clinical team.
2. The ability to provide empathy and support to the patients, carers and relatives whilst signposting them to further services.
3. Providing non-clinical advice to patients on the phone, being able to identify specific issues and having an awareness of when the patient requires urgent treatment or to be sign-posted to the appropriate resource in the hospital, other trusts or community.
Responsibility for Policy/Service Development The post-holder will be required to:
1. Ensure all standard operating procedures relating to the service are regularly reviewed and revised as necessary. Develop new standard operating procedures for the service where required.
2. Ensure standardisation across all specialties as appropriate.
3. Assist in data collection and audit.
Responsibilities for Human Resources The post-holder will be required to:
1. Recognise own limitations and seek help appropriately.
2. Provide support and cover for absences, this at times may be across different specialities.
3. Take own responsibility for ensuring all their own mandatory training is always up to date.
This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.
Person Specification
Qualifications Essential
5 GCSE's grade C or above including Maths and English or equivalent NVQ 2/3 in Health or Social care or equivalent experience
Desirable
Basic Communication Skills training
Experience Essential
Experience of working in a health care setting for a minimum of two years Experience of working as part of a team and in isolation Experience in managing priorities under pressure, to meet service needs and strict deadlines
Desirable
Experience co-ordinating a patient workload
Skills Essential
Ability to communicate at all levels and in difficult circumstances. Excellent communication and interpersonal skills. Good organisational and administrative skills with ability to prioritise workload pressure and remain calm in difficult situations Ability to retrieve information from a wide range of sources and in different formats.
Knowledge Essential
Computer Literate with good knowledge and understanding of computer packages, e.g., Microsoft Office Knowledge and experience of using Trust IT systems: e.g., Careflow, CRIS, CWP
Values Essential
Ability to demonstrate the organisational values and behaviour including: Act with Kindness Connect with People Make a Difference
Other Essential
Ability to work as part of a team Ability to work on own and to use initiative Excellent interpersonal skills Flexible and pro-active approach Self-motivated and Enthusiastic
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Christie NHS FT
Address Medical Oncology - E00251
Manchester
M20 4BX
United Kingdom
Employer's website https://www.christie.nhs.uk/ (Opens in a new tab)