About this role
Job summary
The post holder will be joining a well-established, dynamic and friendly team of Social Prescribing Link Workers. The role of a Social Prescriber is renowned as a job that brings huge satisfaction and a sense of purpose. Ideally suited to an individual with a passion for supporting others to improve their health and wellbeing
This role is a hybrid Young person's and adult Triage and Social Prescribing Development function, designed to strengthen access, reduce inappropriate demand on Link Workers, and expand reach into existing young person's support serviceswhile remaining aligned to the principles of the PCN DES personalised care model.
Main duties of the job
The Young person's Triage and outreach element will pick up referrals from GP's, social prescribers and other health and social care professionals for young people needing extra support. The post holder will contact the young person, their families/carers to find out "what matters to them" and provide suitable onwards signposting to relevant services.
You will spend time creating solid connections with external young person's services such as schools, colleges, young person's social prescribing services, the youth forum, public health, and other appropriate support providers. You will create a comprehensive and dynamic overview of available support for young people across Chesterfield and Dronfield. This exciting and innovative part of the role will be shaped by the post holder in conjunction with the Lead Social Prescriber, with regular reviews to ensure the job description is kept up to date with the dynamic workload.
The adult triage function will provide support to the Adult triage and Outreach development Worker, and ensures individuals are appropriately assessed, risk-screened and directed to the most suitable level of interventionpreventing both under- and over-allocation of Link Worker resource. This role creates a structured front door to Social Prescribing, improving referral quality, reducing waiting times, and ensuring Link Workers focus on patients requiring intensive, ongoing support.
About us
Arc Primary Care is the umbrella organisation of the Primary Care Network (PCN) in Chesterfield and Dronfield. Arc Primary Care is an alliance of GP Practices.
Our members consist of 10 GP practices which cover a population of over 105,000 patients. At Arc we are committed to ensuring the sustainability of General Practice (and the time honoured valued of list-based general practice model) and realising the benefits of working together.
We deliver enhanced services within the PCN designed to support and enhance the services offered by our member GP Practices within Chesterfield. We do this by employing staff to work through the Additional Roles Reimbursement Scheme and finding innovative and sustainable solutions to the changing needs of the Practices; we bid for contracts to help tackle health inequalities and drive up standards of care within the Chesterfield and Dronfield locality.
Our mission: Committed to high quality collaborative person-centred care. Delivered with integrity and transparency, improving health and wellbeing for all.
Benefits of working with us:
NHS Pension Scheme, offering flexible retirement choices, an ill health retirement pension, life assurance and an optional lump sum on retirement On appointment 27 days plus 8 Bank Holiday annual leave entitlement which rises annually with length of service up to 33 days (pro rata for part time staff) Up 5 days professional/study leave per annum (pro rata) Access to Well-Being Support Blue light Card Discount
Job description Job responsibilities
The Young Person's Triage and Outreach Worker will sit within the social prescribing team as a first port of contact for referrals from professionals for young people, assessing initial needs, providing early signposting, advice and onward referrals to other services. You will also link in closely with external young people's support services.
Main duties and responsibilities:
1. Take referrals for young people (aged 12-17) from GP practices within Chesterfield & Dronfield PCN and triage appropriately to assess suitability for onwards support through social prescribing or other available services. Approximately 3 days per week.
2. Take referrals for the adult Social Prescribing service approximately 2 days per week, providing extra support to cover holidays or sickness when required.
3. Build and maintain a database of support options for young people across Chesterfield and Dronfield, creating good relationships with referral partners.
4. Manage a dynamic short-term caseload of patients with a view to connecting them to relevant services based on "What matters to them".
5. Provide personalised support and early signposting to individuals, their families and carers to take control of their wellbeing and improve their health outcomes. Supporting them with a wide variety of non-medical related issues.
6. Develop relationships by giving people time and focus on what matters to me. Take a holistic approach, based on the persons priorities and the wider determinants of health.
7. Co-produce a personalised action plan of first steps to improve health and wellbeing, signposting or referring people to community groups and statutory services.
8. Work closely with the existing PCN social prescribing service to ensure support is provided for the whole family where needed, acting as a source of information and advice for relevant signposting and referral routes.
9. Work as part of a multi-disciplinary team, organising MDTs and CSTs where appropriate, and inviting relevant agencies to attend.
10. Liaise and communicate with Patients, Carers, Advocates, Health and Social Care professionals, voluntary sector organisations and stakeholders involved in the wellbeing of patients and communities.
11. Ensuring that work is delivered in a timely and effective manner, the role will require managing and prioritising your own workload, in accordance with the needs, priorities and any urgent support required by individuals at triage. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people to other health professionals based on level of need.
12. Build relationships with staff within the local PCN, attending relevant meetings, becoming part of the wider network team.
13. Work in partnership with local agencies and PCN's and represent the service at internal and external meetings to raise awareness of social prescribing, strengthen referral pathways and support integrated working across health, social care and the voluntary sector
14. Work sensitively with people, their families and carers to capture key information, enabling tracking referrals into the service and outwards to other services.
15. Work closely with the Social Prescribing Lead to analyse referral trends, community insight and population need to identify gaps in provision, and contribute to the strategic planning and development of the service by providing evidence-based recommendations to promote the service, and develop and maintain smooth referral pathways for internal and external referrals, and to provide this data to management.
16. Take an active role in quality improvements and innovations, e.g. audits, significant events analysis and development of protocols and new services, including designing and testing new approaches to outreach and triage in response to identified community and service need.
17. To undertake general administrative duties to support the role.
18. Take a lead role on specific projects or workstreams and provide guidance or support to colleagues where appropriate.
19. and any other duties commensurate with the role as advised by your line manager.
Person Specification
OTHER Essential
Willing to work flexibly within the team to cover annual leave or sickness, and to contribute to the extended hours' service if required. Ability to travel within the requirements of the role, with access to own transport. DBS clearance
Experience Essential
EXPERIENCE Experience of working within a community, social care or voluntary sector Experience of computer software packages including excellent use of Microsoft Word and Excel. Experience of working with clients on a 1:1 basis. Experience of supporting young people in a paid or unpaid capacity.
Desirable
Experience of using SystmOne or any other case management systems. Experience of working within primary care. Experience of working in a multi-disciplinary team. Experience of working with voluntary organisations. Experience of producing individual care plans. Experience of managing a caseload. Experience of working as a social prescriber or care co-ordinator.
Qualifications Essential
QUALIFICATIONS, TRAINING & KNOWLEDGE NVQ Level 3, Advanced level or equivalent qualifications or working towards 8 GCSEs Grade A to C or equivalent qualification Training and working knowledge of safeguarding adults and children
Desirable
Training in motivational interviewing coaching/counselling or equivalent experience. Level 3 Social Prescribing Qualification. Level 3 qualification relating to children and young people.
SKILLS, KNOWLEDGE & ABILITIES Essential
Understanding of and commitment to equality and diversity in the workplace and in the delivery of services. Can organise and prioritise workload. Understanding of local health and social care services. Ability to listen, empathise with people and provide person-centred support in a non-judgemental way. Ability to work effectively with colleagues, patients and external organisations. Ability to assess risk, anticipate difficulties and successfully address them. Effective communication, both verbally and in writing.
Desirable
Knowledge of the local voluntary sector and local services.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Arc Primary Care
Address Dunston Innovation Centre
Dunston Road
Chesterfield
Derbyshire
S40 8NG
United Kingdom
Employer's website https://www.chesterfieldanddronfieldpcn.nhs.uk/ (Opens in a new tab)