About this role
Job summary
Working Part time: 15 hours per week
The post holder will be based within the Education Department and work collaboratively with division/department staff and Security Team to support the workforce in undertaking appropriate training in relation to conflict resolution. Primarily the role will involve the development and delivery of conflict resolution and breakaway skills training.
Main duties of the job
1. Work alongside the Security and wider Training Teams to develop and deliver a programme of training to both clinical and non-clinical staff.
2. Deliver in-person training sessions, including workshops on managing challenging behaviour, communication, and conflict resolution/breakaway techniques.
3. With support from the subject matter expert, create, refresh, and updating training content and materials, often focusing on practical, scenario-based learning.
4. Ensure all training is compliant with current legislation, national and local policies.
5. Assess learning outcomes and provide post-training evaluation to ensure competence in conflict management skills.
6. Assist in the identification of staff training needs and development of a learning needs analysis through a risk-based approach on each area.
7. Ensure adequate and timely provision of training to meet demand, working with the wider Education Teams to secure venues and advertise training.
8. Monitor training compliance and proactively work with wards/departments to ensure maintenance of compliance target.
About us
The Trust's services are provided from three locations:
o The Countess of Chester Hospital: providing 473 general and acute beds.o Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.o Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.
The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.
The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
Job description Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service.Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualifications Essential
Hold an approved train the trainer certificate in conflict resolution Formal training qualifications, such as Level 3 Award in Education & Training or equivalent
Knowledge and experience Essential
Experience of delivering training in a large organisation, ideally within the NHS or a public-facing, complex environment Previous experience of delivering training aligned with the NHS Security Management Service national syllabus Have a background in security management or law enforcement Strong understanding of non-verbal communication, de-escalation techniques, and the legal aspects of "reasonable force".
Desirable
Knowledge of the NHS Violence Prevention and Reduction Standard Knowledge of the NHS Core Skills Training Framework
Skills and abilities Essential
Presentation skills Good IT skills (Microsoft office) Able to deal with sensitive issues with tact and diplomacy
Desirable
Experience of using ESR
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Countess of Chester Hospital NHS Foundation Trust
Address Countess of Chester Hospital
Liverpool Road
Chester
CH2 1UL
United Kingdom
Employer's website https://www.coch.nhs.uk/working-with-us.aspx (Opens in a new tab)