About this role
Job summary
Bereavement Administrator
Minimum Skills
Administration skills
IT skills including Excel/PowerPoint/Teams
Emotional resilience
SystmOne experience advantageous
Team worker
Experience of working in a Healthcare Setting
Personal Attributes
Self motivated, and ability to motivate others
Flexible attitude
Ability to work as part of a team
Cert in Counselling, Listening Skills, Communication Skills are desirable
Main duties of the job
JOB SUMMARY
Administrative duties including taking and returning bereavement queries, writing to service users by letter and email, reports. notes, maintaining accurate documentation and adhering to GDPR.
To maintain accurate records, input on to database and contribute to department audits
Input data onto SystmOne
Supporting Clients at Bereavement Events as appropriate
GENERAL DUTIES
To receive, record and disseminate bereavement referrals over the phone, via email or in person.
Reports for committees and the bereavement team
Accurate reports for use of service and feedback
Support with admin for students and volunteers
Note taking for meetings
Speak with bereaved individuals and signpost where our services are not available or appropriate
To support recruitment of volunteers
To support volunteers rotas
To maintain confidentiality and professional boundaries
To undertake a range of administrative duties to support the team including diary management,
To contribute creatively to the Hospice Website, Newsletters etc.
Arrange training, including room bookings and invites
Group admin support
To support Bereavement Education
Support the reception team with calls
Ensure efficient administration processes
Support managing bereavement activities
About us
Wakefield Hospice, is committed to providing the highest level of symptom management and care for people who have advanced active, progressive and life threatening illness.
Wakefield Hospice is a purpose-built specialist palliative care unit that opened in April 1990 providing 8 single ensuite bedrooms and 2 four bed ward areas, a day therapy unit, bereavement support and education. Over the years the day care unit developed initially into a day therapy unit and ultimately into a drop-In centre providing therapies, information and care for patients, carers and bereaved families.
Job description Job responsibilities
Job Description
Job Title -Bereavement Administrator
Contract type -Permanent
Salary: Senior Op Support - starting £12.94ph
Hours - 15 hrs per week
Department -Day Therapy Bereavement
Reports to -Bereavement Counsellor
MINIMUM SKILLS
Administration skills
IT skills including Excel/PowerPoint/Teams
Emotional resilience
SystmOne experience advantageous
Team worker
Experience of working in a Healthcare Setting
INTRODUCTORY NOTES
1. This document is a guideline to the general scope of duties involved and may be subject to review.
2. In addition to amendments requested by the hospice, suggested changes to the content of this document which could improve the job description would be welcome from the post holder.
3. The post holder will have a duty to be aware of and adhere to all the rules and regulations of professional governing bodies and any particular Acts of Parliament or other statutory requirements, which may change from time to time.
4. The post holder may have access to information which is strictly confidential. It is a condition of employment that under no circumstances will such information be discussed or shared with unauthorised person or persons.
JOB SUMMARY
Administrative duties including taking and returning bereavement queries/writing to service users by letter and email, reports. notes, maintaining accurate documentation and adhering to GDPR.
To maintain accurate records, input on to database and contribute to department audits
Input data onto SystmOne
Supporting Clients at Bereavement Events as appropriate
GENERAL DUTIES
To receive, record and disseminate bereavement referrals over the phone, via email or in person.
Reports for committees and the bereavement team
Accurate reports for use of service and feedback
Support with admin for students and volunteers
Note taking for meetings
Speak with bereaved individuals and signpost where our services are not available or appropriate
To support recruitment of volunteers
To support volunteers rotas
To maintain confidentiality and professional boundaries
To undertake a range of administrative duties to support the team including diary management
To contribute creatively to the Hospice Website - Newsletters etc.
Arrange training, including room bookings and invites
Group admin support
To support Bereavement Education
Support the reception team with calls
Ensure efficient administration processes
Support managing bereavement activities
PERSON SPECIFICATION
E - Essential - D - Desirable
CRITERIA
STANDARD
E-D
MEASURED BY
Skills and knowledge
Experience of working in a Healthcare - Social setting
E
Application form - interview
Administration skills
E
Experience of caseload-workload management
E
Application form - interview
Ability to use own initiative and work alone
E
Application form - interview
Listening skills
E
IT literate
E
Application form / interview
Personal Attributes
Self-motivated and ability to motivate others
E
Application form - interview
A flexible attitude and approach
E
Application form - interview
Ability to work effectively as a team member
E
Application form - interview
Qualifications - Training
Certificate in counselling-listening skills-Communication skills
D
Application form - interview
Person Specification
Experience Desirable
Working in a healthcare environment
Qualifications Desirable
Certificate in Counselling, Listening Skills, Communication Skills - Desirable
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wakefield Hospice
Address Wakefield Hospice
Aberford Road
Wakefield
West Yorkshire
WF1 4TS
United Kingdom
Employer's website https://www.wakefieldhospice.org/ (Opens in a new tab)