About this role
Job summary
As the first point of contact for all clinical referrals & follow-ups, your responsibilities include managing referrals via telephone, e-mail, letter, or other electronic systems. This involves entering and checking clinical records, details, and demographics, amending and updating them when required, and referring all referrals to the appropriate member of the pharmacy team. You must be competent in using computer-based patient record clinical systems where patient details are recorded.
Additionally, you will take good quality minutes at relevant pharmacy meetings and provide timely drafts and redrafts of minutes to meeting chair(s) prior to approval and group dissemination. You will also disseminate relevant pharmacy circulars and memos as instructed & check the pharmacy inbox at least daily, forwarding queries or questions outside of your own parameters to the most relevant pharmacy staff member.
You will work collaboratively as part of the pharmacy team, including passing calls to senior team members, advising the caller of the possible delay. You will also extract sufficient information to pass to the senior pharmacist to ensure that the appropriate service is accessed, following local SOPS. You will work closely with, support and provide information regarding contact details & policy documents to healthcare professionals.
Finally, you will contribute positively to the achievement of service targets & outcomes and ensure compliance with appropriate legislation.
Main duties of the job
The main responsibilities of this position include:
o To be the first point of contact for all clinical referrals and follow ups into the Trust Pharmacy Team via telephone, e-mail , letter or other electronic systems.
o Manage the referral by entering and checking clinical records, details, and demographics, amending and updating when required
o Refer all referrals to the right appropriate member of the pharmacy team.
o To take good quality minutes at relevant pharmacy meetings. To provide timely draft and re-drafts of minutes to meeting Chair(s) prior to approval and Group dissemination
o Disseminate relevant pharmacy circulars and memos on instruction.
o Check the Pharmacy Inbox at least daily and forward queries or questions outside of own parameters to the most relevant pharmacy staff member.
o Accurate and appropriate information is recorded within the service user's clinical notes and/or using the Trust's clinical information systems.
o To contribute to audits concerned with medicines management and pharmacy, this will include collecting and modifying data and carrying out questionnaires / surveys where necessary and interrogating and analysing results for reporting purposes.
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visitbeinlincolnshire.comto find out more.
Job description Job responsibilities
Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
Please view the attached Job Description and Person Specification documents for complete details regarding this post.
When completing your application, please demonstrate how you meet the role criteria.
We can also offer you many staff benefits to help support you which include:
Early access to Psychological Therapies and Physiotherapy
Competitive annual leave allowance
Car leasing scheme
NHS pension scheme
Free eye tests
Money saving options through our salary sacrifice scheme
Discounts on major high street retailers and restaurants
Person Specification
Qualifications Essential
NVQ level 3 qualification or equivalent in a health/social care/ admin related subject GCSE in English, grades A-C or level 2 Literacy or equivalent
Desirable
ECDL or equivalent including basic knowledge of all MS Office packages
Experience Essential
Relevant experience working in administrative background
Desirable
Experience of working in a health care setting Relevant experience of working in a general administrative background, preferably within an NHS setting
Skills Essential
Excellent listening and questioning skills To be able to demonstrate empathy and understanding when dealing with patients and carers Excellent telephone skills Excellent data inputting skills Articulate/numerate Flexible/adaptable - good time management skills Ability to work under supervision as part of a team Ability to work using own initiative Excellent interpersonal skills Ability to embrace and adapt to new challenges A commitment to promoting anti-discriminatory and non -oppressive practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lincolnshire Partnership NHS Foundation Trust
Address St George's site
Long Leys Road
Lincoln
LN1 1FS
United Kingdom
Employer's website https://www.lpft.nhs.uk/ (Opens in a new tab)