About this role
Job summary
We are seeking an Admin Officer / Receptionist for the Renal Services department at Sheffield Teaching Hospitals.
The post holder will provide clerical support to the Renal Clinical Nurse Specialist Teams and patients.
Our administration staff are the engine that keep our hospitals and services running smoothly and provide excellent business support to our staff and patients. If you're passionate about making a difference, have solid IT and organisational skills and an eye for detail, our admin role could be the job for you.
Whether you are great at customer service and enjoy welcoming and helping people, love delving into detail to see a task through independently or thrive off working in a team to help deliver projects and services, we have variety of roles to suit your skills.
Main duties of the job
Duties will include:
To undertake a comprehensive administration service to the Renal Clinical Nurse Specialist Teams, working as part of the Clinical Nurse Specialist Administrative Team hub.
Organise Consultant/Specialist Nurse outpatient activity, using hospital EPR systems, and any other identified sources, eg MS Excel Spreadsheet, to book new and follow up appointments in line with Trust/National policy to meet local and National targets.
To act as an initial point of contact the GP's, consultants, medical staff and health care professionals for queries relating to the Clinical Nurse Specialist Teams, taking accurate messages as and when required.
Arrange clinic cancellations and amendments in line with Trust policy to meet local and National targets liaising with the and consultants and any other relevant staff to maintain an efficientservice.
Liaise regularly with colleagues including management team, consultants and other administrative staff to ensure full utilisation of all available outpatient slots.
About us
At Sheffield Teaching Hospitals, we respect and value all of our staff, and the patients and communities we serve. We are a leader in the NHS and research sectors and provide excellent staff benefits, including pay, annual leave, pensions, staff discounts, and subsidised childcare.
We are also committed to professional development our staff. If you are successful in your application for this job role, you will be offered the opportunity to start on a Level 3 Business Administrator Apprenticeship. Completing the apprenticeship offers a gateway to further career opportunities and senior roles with us.
Job description Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications Essential
GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable
NVQ Level II in Business Administration / Customer Service / IT
Experience Essential
Experience of working within an office environment Experience of working in a public facing role.
Desirable
Relevant experience within the NHS
Further Training Essential
Knowledge of / experience of using information and/or customer service systems Working knowledge of Microsoft Office packages including Outlook, Excel and Word
Desirable
Previous experience Infoflex / 59R Software Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge Essential
Understanding of data protection issues and the ability to maintain confidentiality Excellent communication skills, with ability to deal with staff at all levels Displays use of initiative with effective organisational skill Ability to prioritise and work to strict/conflicting deadlines On-going commitment to personal development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sheffield Teaching Hospitals NHS Foundation Trust
Address Northern General Hospital
Herries Road
Sheffield
S5 7AU
United Kingdom
Employer's website https://www.sth.nhs.uk (Opens in a new tab)