About this role
Job summary This post supports the Ophthalmology Directorate in ensuring effective administrative oversight and safe patient flow across Ophthalmology pathways. Working closely with Service and Clinic Managers, the role helps ensure outpatient clinics run smoothly and services are delivered within agreed activity levels, targets, and budget. The post provides proactive management of referral workflows, tracks patients to ensure appointments occur within clinically led timescales, and has responsibility for supervising and delegating work within the administrative team.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job This post provides dedicated failsafe and operational support for ophthalmology subspecialty pathways, ensuring safe clinic capacity, effective patient flow, and timely access to care. The role is responsible for managing outpatient waiting lists and referral workflows, tracking patients to ensure appointments occur within clinically appropriate timescales, and escalating capacity or pathway risks to prevent delays or loss to follow-up. The post ensures high standards of data quality, RTT compliance, and supports audit and performance reporting against national and local targets. Acting as a key point of contact for patients, clinicians, GPs, and internal stakeholders, the role delivers clear communication and empathetic support. The post also contributes to financial and activity assurance, supervises and trains administrative staff, and maintains accurate digital records and systems to support safe, compliant service delivery.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications Essential
Educated to A level, NVQ Level 4 or equivalent experience.
Desirable
Ophthalmology terminology, understanding of patient pathways. Experience of Data base Management Experience of capacity planning and pathway processes
Experience Essential
In-depth knowledge of IT system application: Microsoft, Word, Excel, keyboard skills, and Outlook office management systems. Analytical skills Experience of accurate data inputting and data retrieval Experience of working autonomously and part of a team Able to interpret information and report key issues identified
Desirable
Experience of working in the NHS. Experience of using Microsoft Access, PowerPoint Experience, OpenEyes EPR systems Experience of creating and developing databases. Experience of supervising/managing people. Experience of managing NHS waiting lists or similar initiatives.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cardiff and Vale University Health Board
Address University Hospital of Wales
Heath Park
Cardiff
CF14 2XX
United Kingdom
Employer's website https://cavuhb.nhs.wales/ (Opens in a new tab)