About this role
Job summary
Are you looking for a new challenge? We are looking for a Receptionist to join our Sexual Health and HIV Service!
In this busy role, you will work as part of a team to provide a comprehensive administrative support to the service. You will cover our reception desk, greeting patients, booking appointments and dealing with telephone queries. You will use a range of IT software including Inform Electronic Patient Record System.
There is a requirement as to provide reception cover for annual leave and sickness in all Sexual Health Clinics across the South, North and IOW.
All duties will be carried out within the Trust's Information Governance, recording, and data sharing procedures and guidance
If this sounds like the role for you, then please apply today!
Main duties of the job
To be the first point of contact for patients when attending the clinic. Deal with general enquiries, book appointments as required following standard operating procedures.
Use and populate the electronic record system (Inform) for clinical records or other service systems with accurate information
Follow agreed processes for dealing with emails on Outlook and nhs.net daily prioritising both urgency and importance, taking responsibility for signposting or dealing with queries
Faxing, photocopying, scanning and electronic filing accurately and securely
Populate systems and databases required for service delivery
Gather information from systems/records for statistical collation including DNA reports
Liaising by telephone or in person with patients, colleagues and other healthcare professionals in a positive, friendly, calm and sympathetic manner, using good judgement to identify requirements in order to pass on information correctly or take appropriate action.
Process incoming and outgoing mail, telephone, or written messages, distributing appropriately and in a timely manner, taking responsibility for signposting or dealing with queries regarding issues arising.
Deal with incoming results via post, scan on to the electronic patient record system and distribute accordingly
Collate patient surveys and record and distribute accordingly
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
3 GCSE C or above to include English -- Good standard of education Business Admin NVQ2 or equivalent experience RSA Typing 2 or equivalent
Desirable
ECDL or equivalent
Experience Essential
Proven experience of using MS Word, Excel, Outlook Experience of Audio Typing Ability to use own initiative/work to deadlines Experience of working in a constantly changing environment
Desirable
Experience in NHS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address Crown Heights
Crown Heights, Unit 4
Basingstoke
Hampshire
RG21 7TY
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)