About this role
Job summary
Dean Medical Practice-Coleford [part of G DOC LTD]
We are looking for an enthusiastic and motivated medical receptionist to join our reception team in a friendly, forward thinking practice. Candidates will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community.
This is a Part Time position 21.5 hours per week working days Tuesday 8.00 -5.00 pm, Wednesday 8.00 - 5.00 pm & Friday 2.00 - 6.30 pm
Closing Date: Thursday 11th June 2026
Interview Date: Thursday 25th June 2026
Main duties of the job
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, whether in person, by telephone or electronically.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the Practice including call handling, managing appointments and the provision of clerical support to clinical staff and other members of the Practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Reports to:Reception Managers / Reception Supervisor
About us
G DOC LTD is a unique, GP-owned organisation all GP surgeries in Gloucestershire are our shareholders. We operate with a not-for-profit ethos, ensuring every decision and service is focused on improving patient outcomes and reinvesting in local Primary Care across the county.
We directly manage several GP surgeries in Gloucester and the Forest of Dean, providing patient-centred care to more than 45,000 patients. We value continuity of care and practice teams are at the heart of all we do. In addition to our surgeries, we deliver a range of countywide commissioned services designed to improve access, increase capacity, or provide specialist support. Our teams are committed to delivering sustainable, high-quality primary care while fostering innovation and collaboration across the local health system.
By joining us, youll be part of an organisation that puts people first supporting staff wellbeing, professional development, and a collaborative culture. Youll benefit from the stability, support, and career opportunities of a larger organisation, while still working in close-knit, community-focused teams.
Job description Job responsibilities
Duties specific to role:
The duties and responsibilities to be undertaken by members of the Practice reception & administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager or Practice Manager, dependent on current and evolving Practice workload and staffing levels:
Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
Maintaining and monitoring the Practice appointments system
Processing personal, telephone and electronic/online requests for appointments, visits and consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail (post and electronic)
Taking messages and passing on information
Filing and retrieving paperwork/electronic data
Processing prescriptions in accordance with Practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Working conditions
Frequent, prolonged VDU use
Time-pressured environment
High levels of accuracy and attention to detail essential at all times
Exposure to distressing situations and written material
Variable working hours by rota
Requirement to wear uniform
Job Description for all G DOC workers
The job description for all G DOC workers also forms part of your job description.
Person Specification
Experience Desirable
Work in a receptionist role Broad knowledge of General Practice
Skills Essential
If not already competent in SystmOne, Office & Outlook, willing and able to undertake training and develop competency. Ability to follow policy and procedure Effective time management Ability to work as a team member and autonomously Good interpersonal skills Excellent communication skills (written and oral)
Desirable
Strong IT skills Competent in use of SystmOne Competent in the use of Office and Outlook
Personal qualities Essential
Clear, polite telephone manner Polite and confident Flexible and cooperative Motivated High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Qualifications Desirable
GCSE grade 4/C or above in maths & English, or equivalent (if candidate does not hold these qualifications or a recognised equivalent, competency testing may be required)
Other Essential
Disclosure Barring Service (DBS) check
Desirable
Evidence of continuing professional development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name G DOC Ltd
Address Dean Medical Practice, Coleford Health Centre
Railway Drive
Coleford
Gloucestershire
GL16 8RH
United Kingdom
Employer's website https://ghac.co.uk/ (Opens in a new tab)