About this role
Job summary
MAIN PURPOSE OF POST
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.The post holder has responsibility for assisting with the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team.
Main duties of the job
Administration1. Use the Trust IT systems including EPR, Voice Recognition, ScanIt, to register patients, make outpatient appointments, ensure that details are correct, check in / check of outpatient appointments as instructed and manage electronic referrals via the eRS system.2. Manage electronic referrals via the eRS system, ensuring these are allocated to the correct Consultant in a timely manner to enable the patient to be correctly booked to the right clinic.3. Utilise vacant slots to bring forward clinically triaged urgent patients ensuring best use of clinic lists.4. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems via phone or email.5. Manage the 6 weekly rota for your allocated clinics. This will involve confirming correct number of clinicians to the correct number of clinic lists open on ERP. Taking action as appropriate.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Job description Job responsibilities
General1. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust and department.2. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.3. Respond to communication and queries including email, face to face and over the telephone in a timely manner4. Maintain patient confidentiality at all times.5. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.6. Contribute to on-going and future service development projects supporting continuous improvement of the services we provide.7. Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures8. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.9. Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade as required from your line manager or the Directorate Management team including use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days, if necessary.
Person Specification
Education Essential
GCSE English and Math (Or Equivalent) at Grade C or above
Desirable
education to degree level
work experience Essential
Administration experience Competence in use of various computer software packages (1) High standard of spoken and written English (1) Confident with talking on the phone to patients and external skate holders
Desirable
Familiarity with NHS performance targets Understanding of medical terminology Working with OUH databases
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Oxford University Hospitals NHS Foundation Trust
Address Horton Hospital
Oxford Road,
banbury
OX16 9AL
United Kingdom
Employer's website https://www.ouh.nhs.uk/ (Opens in a new tab)